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18 January 21

The value of Call Recording adds up

92% of all customer interactions are voice. More than ever with dispersed work environments, those calls and conversations are happening in new locations, and across multiple networks, collaboration platforms and devices.

15 January 21

FCA: bankers should record all work calls at home

The FCA has spoken: UK bankers must record all of their conversations while working from home. There was previously an exemption.

The Year of Ending Not Knowing

While 2021 will see the continuing acceleration of the dominant trends of 2020, it will be a different year again as enterprises and governments shift from a scramble to adapt to a new normal, to reshaping their futures based on new conditions.

22 December 20

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