Featured

18 January 21

The value of Call Recording adds up

92% of all customer interactions are voice. More than ever with dispersed work environments, those calls and conversations are happening in new locations, and across multiple networks, collaboration platforms and devices.

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15 January 21

FCA: bankers should record all work calls at home

The FCA has spoken: UK bankers must record all of their conversations while working from home. There was previously an exemption.

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The Year of Ending Not Knowing

While 2021 will see the continuing acceleration of the dominant trends of 2020, it will be a different year again as enterprises and governments shift from a scramble to adapt to a new normal, to reshaping their futures based on new conditions.

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