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Dubber on Cisco

The only Unified Call Recording Solution & Voice Data Cloud available native to Cisco’s Webex Calling, HCS, UCM, CUCM and WX Carrier.

Cisco Customer

Call recording and voice data has never been more affordable, accessible and addressable.

Record calls from mobile, desktop, web, call centre, and more. All with enterprise-grade controls.
Instantly replay and review recordings with beautiful transcriptions, real-time search, notifications and more
Eliminate CapEx with no hardware required. View conversations and insights in the cloud and on the Dubber app
Integrate voice recordings and data with apps, Big Data, and more using the Dubber API and data exporter
Meet compliance mandates, satisfy data privacy regulations, and manage data retention

Perfect for any business, of any size

Dubber scales to any need with pricing designed for simple to advanced use cases.

Capture conversations across a range of Cisco’s products, Webex Calling, HCS, CUCM, UCM-C, and WX Carrier.

Sole traders

Get a productivity edge. Improve record keeping and access accurate records of crucial conversations.

Automatically record and review any call from any eligible device
Add beautiful transcriptions to your notes and CRM records
Share transcripts with clients
Access from mobile and desktop

Team leaders

Total visibility into any call – instantly searchable by rep, caller and content.

Improve coaching and team training and accelerate onboarding
Faster customer complaint remediation
Instant customer satisfaction reporting
Access from mobile and desktop

SMB

Enterprise-grade features made accessible and affordable for small to medium businesses

Automatically capture, review and share any call
Simple and easy compliance reporting and auditing
Instant customer satisfaction reporting
Access from mobile and desktop

Enterprise & Government

Comply, protect and harness the power of voice data, reduce cost and complexity

Advanced enterprise controls, native to Cisco
Advanced compliance reporting, customer satisfaction and auditing
APIs, data exporter - easily connect to apps, Big Data and more
Access from mobile and desktop

Sign on

Become a Dubber Reseller today and start earning!

It’s simple and easy. Take few minutes to apply and our team will be in touch within 24 hours.

Let’s chat

Need a little more help? A Demo?

Let us know what you need and our team will be in touch within 24 hours. We’re here to help!

The only 100% certified & interoperable integration across all Cisco UC Platforms

Cisco Webex Calling Call Recording

Dubber is fully integrated with the Cisco Webex Calling platform in the cloud, app as well as MPP phones. Dubber enables recording of all calls (Internal and PSTN) placed/received on the Webex Calling platform for replay and management. And instantly turns them into data, insights, alerts and more.

Cisco UCM Call Recording – Call Manager

Dubber integrates with CUCM whether it’s cloud, hybrid or hosted, supporting Cisco UCM Cloud, powered by Cisco’s Unified Communications Manager collaboration (CUCM) technology and is hosted in Cisco’s Webex data centers across the globe.

Cisco HCS Recording – Cloud Recording

Dubber supports call recording in the Cisco Hosted Collaboration Solution (HCS) environment. Dubber multi-tenant solutions are designed for carriers and service providers to host multiple customers on a single platform that saves on hardware and maintenance costs.

Meeting critical business needs

Grow customer satisfaction & NPS

Use Dubber’s sentiment analysis and keyword identification features to understand your customers better. Dubber’s speech analytics can help you improve customer experiences leading to higher levels of customer satisfaction.

Meet compliance mandates

When you work in any regulated industry, compliance is a big issue. We get it. Use Dubber call recording to store and access calls in the cloud. And when you add our data retention feature, your compliance worries will be a thing of the past.

Boost productivity & efficiency

Throw away your notebooks! Use Dubber to record your team meetings and let Dubber’s call transcription feature take your meeting minutes for you, or simply share the recording with your team.

Know your business better

If you love a graph as much as we do, then you’ll appreciate our API integration tool, which allows you to connect to data visualisation tools such as Tableau and Google Data Studio. Instantly view all your customer data and identify trends across the business.

Optimise call centres, inside sales and more

Never wonder what your customer’s thinking again. While Dubber can’t read minds, our sentiment analysis feature comes close. It characterises your customer calls into positive, negative, or even neutral calls making it a great training aid that will help you coach employees on how to handle difficult calls.

Dubber on Cisco Delivers More

From customer experience to compliance and more, Dubber creates powerful insights, reporting and alerts from every conversation

1

100% Visibility

Unified Call Recording captures conversations from any eligible Cisco device across mobile, desktop, web, call centre, and more. All with enterprise-grade controls

2

Focus on the power of Voice Data

For the first time, every conversation can be converted to data and made available to export through APIs. Take advantage of Dubber’s rich reporting, or integrate with your dashboards

3

Simple or advanced

Whether it’s simply reviewing a call, diving into advanced sentiment and tone analysis for customer satisfaction, or compliance alerts – you’ve got the answer in Dubber

4

Satisfy compliance and other critical use cases

Dubber answers critical mandates for data and regulatory compliance. Set controls to capture all the calls you need, and retain data in line with policies

5

Eliminate CAPEX & OPEX

Dubber’s cloud solution enables customers to eliminate the scale, cost and complexity constraints of legacy call recording

6

No time to deploy

Dubber can be up and running in minutes and will scale from a small team to a large enterprise. There are no limits on storage and, unlike legacy call recording, you can access recordings in seconds

7

Plug & Play

With open APIs and data exporting, Dubber plays well with Big Data and other enterprise systems like Salesforce, Tableau and more

8

Cloud flexibility

Add as many, or as few, users as you need. Scale simply and easily and avoid the storage limits and costs of legacy call recording solutions

9

Simple & Easy

Beautiful transcriptions, real-time alerting and automated workflows give you an edge

10

Global & Local

Record anywhere, store regionally, and satisfy data and compliance mandates for voice data

11

Do more with AI

Most legacy call recording uses AI to transcribe and stops there. Dubber also uses AI to deliver insights, alerts, and more

12

Affordable

Unified Call Recording has never been more accessible. Add it to your Cisco product today.

Sign on

Become a Dubber Reseller today and start earning!

It’s simple and easy. Take few minutes to apply and our team will be in touch within 24 hours.

Let’s chat

Need a little more help? A Demo?

Let us know what you need and our team will be in touch within 24 hours. We’re here to help!