Editor’s note: this post was first published in 2018 and was updated to reflect our new and improved Playback offering.
Playback is a call capture service for individuals that allows users to save calls that have already taken place. Users have three days after a call to save it for unlimited replay for one year. Features such as tagging and searching calls are available via mobile and web apps.
Playback is an innovative call capture service designed specifically for individuals. This unique product allows users to save calls that have already taken place. After each call is received or made, the user has three days to save it for unlimited replay for one year. Playback has all of the features of Dubber: allowing users to tag their saved calls, search and filter their results, and securely share their calls. Playback is available via the Dubber mobile app, which sends push notifications to remind users to save calls. Playback can also be accessed via web and deskphone apps. Users are charged per saved call. Playback works across fixed line and mobile calls, allowing users to access all of their communications.
Playback calls remain private to the user who made or received them, unless they are shared by the user. Playback has one private login and the user has full control over which calls are saved and which aren’t. Whitelist and blacklist functions can even automate the saving or deleting of all captured calls from or to certain numbers.
Playback is the answer to forgetfulness. If you’ve ever put the phone down and immediately forgotten an important detail from the conversation, Playback is for you! Perfect for moments when a pen and paper aren’t handy, Playback can help everyone in their day-to-day lives as well as in the world of work. Playback is great for busy people on the go, people who hate taking notes and meeting minutes and those of us who are just a bit forgetful sometimes.
Just like other Dubber services, Playback can be managed via a mobile app: anytime, anywhere. Playback can also be used alongside voice AI Zoe for added benefits including transcription, keyword search, and sentiment analysis.
Playback is designed for mobile workers who take calls on the go. Many sole traders do not have the luxury of taking calls at their desk and often conduct business while travelling between jobs. Playback gives them peace of mind that all those important details about their next job are safely stored for them to replay at their leisure. Here are some examples:
Plumbers spend the majority of their time working remotely, or travelling from one client to another. Any calls they receive about new work are likely to be taken while they are working or driving, neither of which is convenient for noting down details such as the address. With Playback, a plumber is able to take a hands-free call while driving, safe in the knowledge that they can confirm an address later. At a time when they have returned to their desk and can note down important details, they can browse their call history and choose the calls they want to replay in order to confirm the details of the job.
Busy journalists spend much of their time calling sources and conducting interviews over the phone. Rather than trying to make notes during a call, where they might get distracted from the conversation, or miss important details, journalists can replay a conversation to write up an interview. In an industry where accuracy is crucial, knowing a phone call can be replayed at any time gives peace of mind to journalists who can be reassured that any quotes can be easily confirmed.
Playback can make the life of everyone who conducts their business while on the go a whole lot easier. C-level executives who jump from one phone call to another, often taken while travelling between meetings, can benefit from the gift of hindsight that Playback brings. The ability to replay calls — anytime, anywhere — can save time writing follow-up emails to confirm details. Important business can be undertaken over the phone, with the knowledge that the voice equivalent of a paper trail is securely stored in the cloud.
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