Why you’ll love using Trends
The standout feature, Highlights, enables you to quickly identify significant shifts and trends in areas such as complaints or sales performance. Instantly detect spikes or drops in critical metrics, allowing you to:
- Respond swiftly to emerging trends
- Prevent costly oversights
- Capitalise on new opportunities
How does the Highlights feature work?
Highlights tells your data’s story. When detected Moments are 10% above or below the average for that day in the last 5 weeks, a Highlight appears. This flags days that deserve your attention, signalling potential wins or concerns.
Use Highlights to uncover the “What” and “When” behind your call data, empowering smarter decisions on resource allocation, initiative impact measurement, and more.
Visual Performance Tracking
Gain a broader perspective with our 6-month visual performance tracking. Our intuitive graphs allow you to:
- Easily benchmark current performance against recent history
- Identify long-term trends in your business
- Make data-driven decisions with confidence
To see Trends in action, watch our product video below.
A rundown of what’s at your fingertips:
Digging deeper: Understanding the “Why”
- Consult with your team
- Listen to calls from dates pinpointed by Highlights
- Consider upgrading to Dubber Insights for comprehensive conversation analysis and actionable business intelligence.