Are you hearing everything that matters when you are talking to your customers? Can you really balance increased efficiency and productivity with improved customer service?
Accelerated by the pandemic, government agencies have made customer centricity and rapid response to customer service demands a top priority. The challenge is how to build customer centric capabilities and harness voice data to gain real-time insights in the new hybrid workplace, without the constraints of outdated legacy systems.
Join us at an exclusive breakfast roundtable with your peers to learn how public sector agencies can improve citizen experience, quickly anticipate and respond to changing public needs, support vulnerable citizens, and deliver valuable productivity and cost efficiencies by harnessing the power of conversational intelligence.
Key conversational intelligence trends and use cases
How to adapt to the new recording requirements of the hybrid workplace including mobile and unified communications and collaboration platforms
How voice AI can deliver critical real-time insights for rapid public service improvements
How to build the business case for affordable, accessible cloud-based solutions, delivered as a service, to deliver fast ROI
How to eliminate data silos and reduce cost and complexities of legacy solutions
Director of AI,
Iain McCowan is a 25-year veteran of machine learning and speech technologies spanning academic, entrepreneurial and industry, with a particular focus on applications to business meetings. He was previously a Principal Research Scientist at CSIRO and is author of more than 50 research papers and inventor of several international patents.
Senior Director - Federal & Strategic Government | State Director ACT,
Optus Enterprise and Business
Kavin Arnasalon has a wealth of experience working with Federal Government customers to drive large scale and multidivisional change. He is currently on the ACT Council for the AIIA, on the Advisory Council for CBRIN (Canberra Innovation Network as part of Act Government) and on the Engineering Course Advisory Group at the University of Canberra.
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