How conversational intelligence can accelerate public service performance


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Join an exclusive Breakfast Roundtable with Dubber and Optus Enterprise

Are you hearing everything that matters when you are talking to your customers? Can you really balance increased agent efficiency and productivity with improved customer service?

Accelerated by the pandemic, government agencies have made customer centricity and rapid response to customer service demands a top priority. The challenge is how to build customer centric capabilities and harness voice data to gain real-time insights in the new hybrid workplace, without the constraints of outdated legacy systems.

Join us at an exclusive breakfast roundtable with your peers to learn how public sector agencies can improve citizen experience, quickly anticipate and respond to changing public needs, support vulnerable citizens, address compliance and deliver valuable productivity and cost efficiencies by harnessing the power of conversational intelligence.

You’ll learn:
  • Key conversational intelligence trends and use cases from public sector organisations around the world

  • How to adapt to the new recording requirements of the hybrid workplace including mobile and unified communications and collaboration platforms

  • How voice AI can deliver critical real-time insights for rapid public service improvements

  • How to build the business case for affordable, accessible cloud-based solutions, delivered as a service, to deliver fast ROI

  • How to eliminate data silos and reduce cost and complexities of legacy solutions





Andy Lark


Andy Lark

Chief Customer Officer,

Andy Lark is a globally awarded leader and entrepreneur, advisor to governments and leading financial institutions worldwide. As chief customer officer for Dubber, Andy works with governments and regulated industries worldwide to drive customer service performance and compliance through unified call recording and voice data.



Kavin Arnasalon

Federal Government Director,
Optus Enterprise

Kavin Arnasalon has a wealth of experience working with Federal Government customers to drive large scale and multidivisional change. He is currently on the ACT Council for the AIIA, on the Advisory Council for CBRIN (Canberra Innovation Network as part of Act Government) and on the Engineering Course Advisory Group at the University of Canberra.

Wednesday 27th April, 7:30am - 9:00am AEST
Boardroom 3, Hotel Realm, Canberra

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