Custom alerts notify users of recordings that have been analyzed and returned an overall negative sentiment. Empowering teams to take proactive steps, calls can be targeted and quickly reviewed with visual markers showing where calls transitioned from positive to negative.
The recording that triggered the alert can then be compared with historic recordings from the same individuals to understand whether a pattern exists and what follow-up activities are appropriate.
Managers, supervisors and business owners can tailor notifications to stay on top of any negative customer calls.
Salesforce is one of the world’s most popular CRM applications. Our open API allows for integration into these applications to surface data to suit your business needs.
Through custom integrations learn how Dubber encourages businesses and value-adding partners to get creative with tailored software packages.
Providing maximum functionality with sophisticated security systems, leveraging cutting edge cloud technologies.
The Dubber API enables simple and seamless integration and our Developer Portal provides plenty of useful documentation to get the most from the platform.
With the latest version of the Dubber mobile app, you can play back your calls and meetings: anytime, anywhere, from any phone.
Dubber is integrated at a network level with service providers meaning calls are recorded at the highest possible quality.
Dubber’s cloud-based multi-region design offers scalability not available with traditional call recording solutions.
Dubber’s focus is on unlocking the insights possible from call recording for all levels of businesses.
Custom alerts notify users of recordings that have been analysed to have an overall negative sentiment.
Dubber AI provides emotional insight into conversations that sentiment is unable to detect.
To locate recordings or to identify trends, recordings can be found by using a suite of search methods.
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