Custom alerts notify users of recordings that have been analyzed and returned an overall negative sentiment. Empowering teams to take proactive steps, calls can be targeted and quickly reviewed with visual markers showing where calls transitioned from positive to negative.
The recording that triggered the alert can then be compared with historic recordings from the same individuals to understand whether a pattern exists and what follow-up activities are appropriate.
Managers, supervisors and business owners can tailor notifications to stay on top of any negative customer calls.
Through custom integrations learn how Dubber encourages businesses and value-adding partners to get creative with tailored software packages.View Feature
Providing maximum functionality with sophisticated security systems, leveraging cutting edge cloud technologies.View Feature
Dubber is integrated at a network level with service providers meaning calls are recorded at the highest possible quality.View Feature
Dubber’s cloud-based multi-region design offers scalability not available with traditional call recording solutions.View Feature
Dubber’s focus is on unlocking the insights possible from call recording for all levels of businesses.View Feature
Custom alerts notify users of recordings that have been analysed to have an overall negative sentiment.View Feature
Dubber AI provides emotional insight into conversations that sentiment is unable to detect.View Feature