Call Recording Reporting and Playback Feature: Salesforce Integration

API and Integration

Salesforce Integration

Whether you’re a small business trying to compete like a large enterprise or a large enterprise seeking the agility of a small business, the best way to make sure that you’re giving your customers the experiences they want is to gather as much data as possible. While capturing online interactions may seem simple enough, what about capturing and using voice data?

Salesforce is one of the world’s most popular CRM applications.  Much of its power lies in the simplicity in the management of multi-point relationships between people, businesses, opportunities and actions.  The power of Dubber is surfaced in Salesforce, able to be tuned to meet unique customer requirements. A popular Dubber to Salesforce integration is the listing of call recordings against each unique contact, providing an at-a-glance view on telephone interactions between an organization and customer, with full call recordings accessed via a single click.

Features overview

To view Dubber's entire call recording feature suite, visit our Feature Page.

Call Recording API and Integration Feature: Salesforce Integration
Salesforce Integration

Salesforce is one of the world’s most popular CRM applications. Our open API allows for integration into these applications to surface data to suit your business needs.

Call Recording API and Integration Feature: Custom Integrations
Custom Integrations

Through custom integrations learn how Dubber encourages businesses and value-adding partners to get creative with tailored software packages.

Call Recording API and Integration Feature: Security
Security

Providing maximum functionality with sophisticated security systems, leveraging cutting edge cloud technologies.

Call Recording API and Integration Feature: Simplicity
Simplicity

The Dubber API enables simple and seamless integration and our Developer Portal provides plenty of useful documentation to get the most from the platform.

Call Recording Reporting and Playback Feature: Highest quality
Highest quality

Dubber is integrated at a network level with service providers meaning calls are recorded at the highest possible quality.

Call Recording Reporting and Playback Feature: Scalability
Scalability

Dubber’s cloud-based multi-region design offers scalability not available with traditional call recording solutions.

Call Recording Reporting and Playback Feature: Accessibility
Accessibility

Dubber’s focus is on unlocking the insights possible from call recording for all levels of businesses.

Call Recording Reporting and Playback Feature: Meeting Recorder
Meeting Recorder

With Meeting Recorder you can give meeting participants your full attention, knowing you can replay the meeting at any time.

Call Recording Reporting and Analytics Feature: Automated Alerts
Automated Alerts

Custom alerts notify users of recordings that have been analysed to have an overall negative sentiment.

Call Recording Reporting and Analytics Feature: Emotional insight
Emotional insight

Dubber AI provides emotional insight into conversations that sentiment is unable to detect.

Call Recording Reporting and Analytics Feature: Searchability
Searchability

To locate recordings or to identify trends, recordings can be found by using a suite of search methods.

Have any questions?

Dubber has the most extensive range of custom call recording, voice AI and integration features to enhance your business operations.

Contact us today