Discover how Unified Call Recording and Voice AI can help you comply with RG 271
Affordable, easy recording and sentiment analysis of every
conversation to detect dissatisfied customers and respond instantly
Download the Essential Guide to RG 271
Explore what the regulations mean for financial services firms and how new unified call recording and voice AI technologies can help you comply quickly and cost-effectively.
The simple, fast way to meet your RG 271 Internal Dispute Resolution Requirements
The new regulations require financial institutions to acknowledge and respond quickly to every expression of dissatisfaction from customers, even if expressed verbally.
We can help you monitor & respond to every negative customer conversation. Switch it on today.
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Capture every customer conversation
Record beyond the call centre and capture remote workers calls happening on mobiles, Microsoft Teams, Zoom, Webex and more
Detect dissatisfied customers instantly
Automatically monitor the satisfaction of every customer conversation using Voice AI to measure the tone and sentiment - and view it in one secure portal in real-time. Easily replay calls for further investigation into the issue.
Alerts for fast response
Setup SMS or email alerts based on negative sentiment or keywords such as “cancel account” so that customer service teams can acknowledge and respond in real-time to unhappy customers
Automate IDR workflows & report
Automatically integrate voice recordings and sentiment analysis into your existing IDR workflows, processes & reports
Meet your ASIC RG 271 IDR compliance requirements today
Record, monitor and quickly respond to every unhappy customer conversation.
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Essential Guide to RG 271
From October 5 new regulations will cover how financial service companies handle complaints. Regulatory Guide 271 lays out what companies need to do. The Australian Securities and Investments Commission (ASIC) is in charge of the reforms. It's guide is an updated set of obligations for internal dispute resolution (IDR) and replaces the existing RG 165.
In this paper we’ll further explore what the regulations mean for financial services firms and how new unified call recording and voice AI technologies can help you comply quickly and cost-effectively.