Discover how Unified Call Recording and Voice AI can help you comply with RG 271

Affordable, easy recording and sentiment analysis of every
conversation to detect dissatisfied customers and respond instantly

Download the Essential Guide to RG 271

Explore what the regulations mean for financial services firms and how new unified call recording and voice AI technologies can help you comply quickly and cost-effectively.

 

The simple, fast way to meet your RG 271 Internal Dispute Resolution Requirements

The new regulations require financial institutions to acknowledge and respond quickly to every expression of dissatisfaction from customers, even if expressed verbally.

We can help you monitor & respond to every negative customer conversation. Switch it on today.

The leading solution for Compliance
  • Simple, easy, on with a click - cloud based - no hardware needed

  • Affordable - from $49.95 per month

  • Now available for recording calls on Telstra, Optus Loop, Microsoft Teams, Zoom, Cisco Webex and more

  • Get advanced sentiment analysis on every conversation

  • Trusted by the world’s leading financial institutions

Trust Dubber to help you meet the new RG 271 regulations

Capture every customer conversation

Record beyond the call centre and capture remote workers calls happening on mobiles, Microsoft Teams, Zoom, Webex and more

Detect dissatisfied customers instantly

Automatically monitor the satisfaction of every customer conversation using Voice AI to measure the tone and sentiment - and view it in one secure portal in real-time. Easily replay calls for further investigation into the issue.

RG 271 | Landing Page | Trust Dubber to help you meet the new RG 271 regulations
RG 271 | Landing Page | Trust Dubber to help you meet the new RG 271 regulations | left 2
Alerts for fast response

Setup SMS or email alerts based on negative sentiment or keywords such as “cancel account” so that customer service teams can acknowledge and respond in real-time to unhappy customers

Automate IDR workflows & report

Automatically integrate voice recordings and sentiment analysis into your existing IDR workflows, processes & reports

Meet your ASIC RG 271 IDR compliance requirements today

Record, monitor and quickly respond to every unhappy customer conversation.

Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions. 



 

logo block | Ap Store Images

 

Learn More

Case Studies

See how Dubber is used worldwide.

ROI Guide

Get the Dubber ROI guide

Download

Essential Guide to RG 271

From October 5 new regulations will cover how financial service companies handle complaints. Regulatory Guide 271 lays out what companies need to do. The Australian Securities and Investments Commission (ASIC) is in charge of the reforms. It's guide is an updated set of obligations for internal dispute resolution (IDR) and replaces the existing RG 165.

In this paper we’ll further explore what the regulations mean for financial services firms and how new unified call recording and voice AI technologies can help you comply quickly and cost-effectively.

Downloads Blog Tile | RG271 Whitepaper