Know your students. Comply with ease.

Uncover student insights like never before. Create an immutable record of student care and interactions - and crucial conversations. Capture learning on every platform without the cost and limits of application-specific and legacy platforms. Meet compliance mandates.

 


Catching conversations matters

Institutions at all levels - from K-12 through higher education are ramping e-learning and virtual classrooms, leveraging video conferencing tools to engage students with collaboration platforms like Zoom, RingCentral, Cisco Webex. When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said.

Dubber provides critical insights and the content needed to comply, resolve disputes, retain customers and improve performance and productivity.

Industries | SMB | Catching conversations matters | image

We're able to fight disputes now that we have the evidence to back us up. Dubber gives us the opportunity to upskill the team to improve the service we offer clients

Lucy Chapman, Senior Manager, WellPet.

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

 

Youll do more with dubber | Reduce costs
Reduce costs

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  





Youll do more with dubber | Regulatory Compliance
Regulatory Compliance

How you record is as vital as what you record. Compliantly record and transcribe every conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your students (KYC).  Learn more on Dubber for Compliance

Youll do more with dubber | Boost customer engagement & satisfaction
Boost engagement & retention

Monitor unhappy students with real-time sentiment analysis and alerts to improve student experience and retention. Eliminate hearsay and costly third-party research.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Reduce revenue leakage. Resolve disputes.

Fast and easy to search records of calls with students, staff and parents to quickly resolve disputes and queries related to fees and payments.

Youll do more with dubber | Coaching and training
Coaching and training

Know what staff are saying to students and get the insights you need to motivate, retain and drive employee performance through coaching and training.

Youll do more with dubber | Boost productivity v2
Improve Record Keeping

Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Accurate and automated audio, video and transcribed records of conversations automatically integrated into CRM and student files.

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

Industries | SMB | Everything you need in one solution | right v2

Creating safer classrooms & campuses

 

Create institution-specific policies

Create rules to flag content that could present risk or damage brand reputation

Automated risk detection

AI-enriched data enables keyword alerts and real-time reporting for acceptable use, privacy, and related risks in what was said, shown, or shared in a video conference

Detect acceptable use and conduct risks

Detect inappropriate behaviour and misconduct by teachers and students

Preserve data privacy

Automated detection of PCI-related data and personally identifiable information (PII) from social security numbers, birthdates, email addresses, and more

Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions. 



 

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Learn More

Read our SMB blog

Access the latest SMB news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

Whitepaper | Six Benefits | Image