Less than 10% of crucial conversations are typically captured and stored compliantly and efficiently. Conversational data sets are lost in legacy applications and data silos. Responding to information requests quickly and accurately takes too long. Dubber ends not knowing and modernises compliant conversational capture for leading Financial Services organisations globally.
"We now have total visibility of all traders’ conversations, even when they’re working from home. The automated surveillance means we can immediately identify compliance breaches, reduce risk, and save time and money."
Chief Risk Officer, One of the largest private banks in Switzerland
Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.
Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.
How you record is as important as what you record. Compliantly record and transcribe every customer conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC). Learn more on Dubber for Compliance.
Respond to audit, legal and regulatory requests quickly, easily and accurately. Search across unlimited parameters to retrieve conversations. Find metadata across communication platforms (including audio and displayed text in video) for specific risks.
Alerts, search and sentiment analytics based on AI-enriched keyword analysis detects misconduct, regulatory, corporate compliance, and conduct risks at scale across all content.
Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.
Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.
Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.
Leverage insights gained from conversations about your customers, product, and transaction data to attract new customers within existing markets, and establish new market propositions.
Use recordings of staff conversations to ensure advice provided to clients meets compliance requirements.
Know what advisors, bankers and brokers are saying to customers and get the insights you need to motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover where revenue opportunities are being missed.
Record all calls regardless of where employees are working - record straight from the network or application (such as Microsoft Teams, Zoom, Cisco Webex, RingCentral) and integrate voice data with other data sets or dashboards.
Unlimited and scaleable storage with legal hold and discovery. SEC 17A-4 archiving requires long-term retention and legal-hold for audio, video, collaboration chat, and more. Detect when private or sensitive information is shared within collaboration chat or video conferencing sessions. 17a-4, WORM compliant archive purpose-built for UCaaS platforms.
… and these capabilities will enable "the discovery of added organisational value or risk …
Regulators - from ASIC to FINRA, FCA, CFTC, and the SEC have detailed requirements for capturing, retaining, and effectively supervising business communications. Requirements that extend beyond traditional email and text-based communications to include audio, video, and collaboration data. Applying compliance, security, and supervision controls on these rapidly expanding business communication channels are a must-have for any financial institution.
GDPR, PCI, DSS: Securely record and store conversations & redact sensitive data
IDR RG 271: Identify dissatisfied customers. Alerts & workflows to respond quickly
AML/CTF ACT: Deep customer insights for KYC. Detect suspicious activity, respond & report
Best Interests Duty RG 273: Mortgage brokers can capture every customer conversation for proof of advice given
Anti Hawking: Records of every conversation. Monitor potential breaches of staff cross-selling insurance products.
SEC Rule 17a-4: Retain copies of all business communications sent and received in a non-rewritable, non-erasable format
FCA/MiFID II: Record telephone conversations and keep copies of electronic communications for 5 years, with the obligation to periodically monitor these records
FINRA Rule 3110: Supervise electronic communications related to the firm’s investment banking and securities business
FINRA Rule 4511: Store relevant records in a non-rewritable, non-erasable format
Similar mandates from regulators such as CFTC, IIROC, ASIC, and MAS, require the retention, storage, and supervision of electronic communications, including audio recordings.
Immutable proof of every client conversation to meet Best Interest obligations. Recordings of every conversation whether on mobile, Zoom, Microsoft Teams, Webex and more.
Meet your RG 271 obligations by using low-cost Voice AI to easily monitor the tone and sentiment of every client conversation and automatically integrate them into IDR workflows.
Industry-leading transcription with auto-language detection
AI-enriched sentiment, tone and emotion signals
Automate data loss and misuse monitoring - deep learning and ML-based policies that analyse the detection of leakage risks- ideal for customising company-specific policies
AI-powered alerts on risks move you beyond random sampling and transcript searches
Workflow automation for generating potential best action and processes based on conversational data
Access the latest news, insights and case studies.
The step-by-step guide to achieving compliant conversations.
Compliant Calls & Conversations for Microsoft Teams.
Billions of minutes captured from conversations across 150 services providers and solutions.
Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.