Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  

How you record is as important as what you record. Compliantly record and transcribe every customer conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC).  Learn more on Dubber for Compliance.

Respond to audit, legal and regulatory requests quickly, easily and accurately. Search across unlimited parameters to retrieve conversations. Find metadata across communication platforms (including audio and displayed text in video) for specific risks.

Alerts, search and sentiment analytics based on AI-enriched keyword analysis detects misconduct, regulatory, corporate compliance, and conduct risks at scale across all voice content.

Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.

Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.

Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.

Leverage insights gained from conversations about your customers, product, and transaction data to attract new customers within existing markets, and establish new market propositions. 

Use recordings of staff conversations to ensure advice provided to clients meets compliance requirements. 

Know what advisors, bankers and brokers are saying to customers and get the insights you need to motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover where revenue opportunities are being missed.

Record all calls regardless of where employees are working - record straight from the network or application (such as mobile. Microsoft Teams, Zoom, and Cisco Webex) and integrate voice data with other data sets or dashboards.

Unlimited and scaleable storage with legal hold and discovery. SEC 17A-4 archiving requires long-term retention and legal-hold for audio, video, collaboration chat, and more. Detect when private or sensitive information is shared within collaboration chat or video conferencing sessions. 17a-4, WORM compliant archive purpose-built for UCaaS platforms.