Unified Call Recording and Voice AI for Healthcare

Healthcare providers improve patient outcomes, resolve disputes and meet regulatory requirements more efficiently and effectively on Dubber. Unified Conversational Recording and Voice Intelligence is accelerating the adoption of telemedicine globally.

 

Catching conversations matters

Digital transformation of healthcare institutions and patient care dramatically advanced due to COVID. The capture of conversations across traditional communications now needs to include UC applications - from MS Teams, Cisco Webex to Zoom and more. Deploying Unified Conversation Recording and Conversational AI automates and simplifies monitoring and supervision to maintain conduct standards and safeguard electronically protected health information (ePHI).

Dubber provides critical insights and the content needed to comply, resolve disputes, retain customers and improve performance and productivity.

Industries | SMB | Catching conversations matters | image

 

Record. Replay. Reveal.

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

 

Youll do more with dubber | Reduce costs
Reduce costs

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.  





Youll do more with dubber | Regulatory Compliance
Regulatory Compliance

How you record is as important as what you record. Compliantly record and transcribe every customer conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours.  Learn more on Dubber for Compliance.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Reduce revenue leakage. Resolve disputes.

Fast and easy to search records of calls with patients to quickly resolve disputes and queries related to fees and payments. Reduce liability risks with records of interactions with patients, get alerted when a patient complains.

Youll do more with dubber | Coaching and training
Coaching and training

Know what staff are saying to patients and get the insights you need to motivate, retain and drive employee performance through coaching and training.

Youll do more with dubber | Healthcare | Improve Record Keeping
Improve Record Keeping

Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Accurate and automated audio, video and transcribed records of conversations automatically integrated into CRM and patient files.

Youll do more with dubber | Improve patient care
Improve patient care

Monitor service quality and take actions for improvement. Automated notifications based on sentiment analysis can signal patient well-being.

Youll do more with dubber | Manage and protect data with ease
Meet Privacy Act and HIPAA requirements

Protect the security of patient information with secure storage of information with enterprise controls

Youll do more with dubber | Healthcare | Improve operations
Improve operations

Use historical data on seasonal diseases, under-staffing, insurance disputes, common health complaints to predict future behaviours.

Youll do more with dubber | Monitor advice provided | icon | available from
Integrate with third party healthcare analytics

Integrate voice data with solutions such as Microsoft Azure for Healthcare and Amazon Comprehend Medical

 

 

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

Industries | SMB | Everything you need in one solution | right v2

Creating better patient care

 

Create institution-specific policies

Create rules to flag content that could present risk or damage brand reputation

Automated risk detection

AI-enriched data enables keyword alerts and real-time reporting for acceptable use, privacy, and related risks in what was said, shown, or shared in a video conference

Detect acceptable use and conduct risks

Detect inappropriate behaviour and misconduct by staff and patients

Preserve data privacy

Automated detection of PCI-related data and personal health information (PHI) from social security numbers, birthdates, email addresses, and more

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News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions. 



 

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Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

Whitepaper | Six Benefits | Image