Small & Medium Business

End not knowing

Voice still accounts for 80% of the crucial conversations small to medium businesses have with their customers. Knowing what was said in those conversations is critical to compliance, dispute resolution and customer satisfaction. Automate capture of conversations across nearly any device or application and eliminate the costs of legacy call recording.

Catching conversations matters

When you can catch conversations from any source, you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.

Dubber provides critical insights to thousands of SMBs globally - and the content and insights they need to comply, resolve disputes, retain customers and improve performance and productivity.

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What's New

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

Reduce costs

Move on from legacy call centre software and recording costs - switch to the cloud. Capture and manage all conversations and access more sources from a single window.

Regulatory compliance

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Essential for RG 271, KYC, AML/CTF, GDPR and more.

Boost customer engagement & satisfaction

Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.

Reduce revenue leakage. Resolve disputes.

Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.

Coaching and training

Motivate, retain and drive employee performance through coaching and training based on actual conversations and transcripts. Discover missed revenue opportunities.

Boost productivity

Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.

We're able to fight disputes now that we have the evidence to back us up. Dubber gives us the opportunity to upskill the team to improve the service we offer clients
Lucy Chapman, Senior Manager, WellPet.

Read the case study

Dubber has been a great blessing for A&E Auto Glass because we are able to listen to calls for quality and training purposes.
Eric Solheim, Owner A&E Auto Glass

Dubber has also allowed us to take our training to new heights with the ability for managers to listen to more calls and also the ability to share calls with agents so they can find areas to improve in their performance. Highly recommend it!
Drew LeHew, Call Center Manager, Dorsey & Dorsey Inc

Dubber has been fantastic! Easy to use and reliable. I highly recommend you try it. It is worth every penny!
Marilee Dose, Founder and CEO, Dose Moving and Storage

Finding previously recorded conversations for court cases takes only minutes vs. hours, and the increased data quality has improved court preparation time.
Dane Coffer, Co-Director, Oklahoma Information Technology

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.
Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.
Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.
AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.
Open API integrates data easily to big data sets and applications. Create and automate workflows.
Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.
Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.
Custom notifications alert you to keywords mentioned in a conversation.
Real-time search to access data in seconds versus SQL queries taking hours.
Report out-of-the-box and easily integrate with dashboards.

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Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions.

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Whitepaper

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e-Book

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