Intelligence

 

Intelligence is a collection of call recording analytics tools, innovative products and services by Dubber that is revolutionising the communications and call recording industry.

Intelligence

Intelligence is a collection of call recording analytics tools, innovative products and services by Dubber that is revolutionising the communications and call recording industry.

Call Recording Intelligence

 

Dubber’s ‘Intelligence’ allows deep insight into the content of your communications. Key features that provide a host of powerful solutions include Smart Search and Sentiment Analysis.

Via the Open API the user has the potential to realise limitless use cases.

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Smart Search

 

With Dubber’s Smart Search, end users can use advance search features to locate previous recordings through a series of metrics such as sentiment, date, location, specific phrases, and many more. Smart Search can work on any call recording, whether it was recorded with Dubber or not, and so can be implemented as a stand-alone service.

Smart Search

 

With Dubber’s Smart Search, end users can use advance search features to locate previous recordings through a series of metrics such as sentiment, date, location, specific phrases, and many more. Smart Search can work on any call recording, whether it was recorded with Dubber or not, and so can be implemented as a stand-alone service.

How will Dubber use my data?

Keywords

 

Keywords allows organisations to intelligently track specific phrases and keywords on their call recordings. This helps organisations to efficiently sort through recordings and identify certain words as triggers, tag these words to be highlighted on all other and future recordings, and much more.

Additionally, the power of Dubber Intelligence is available to users via the Dubber API, allowing any user or developer to leverage this content with innovative applications or integrations.

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Sentiment

 

Sentiment automatically identifies speaker’s emotions on recording and provides a snapshot report. Call sentiment is achieved by analysing characteristics of the speaker’s tone of voice, stress levels and speed of speech. Additionally, specific phrases are analysed to harness a comprehensive understanding of the caller’s sentiment.

Sentiment

 

Sentiment automatically identifies speaker’s emotions on recording and provides a snapshot report. Call sentiment is achieved by analysing characteristics of the speaker’s tone of voice, stress levels and speed of speech. Additionally, specific phrases are analysed to harness a comprehensive understanding of the caller’s sentiment.

Can I analyse my call recordings?

Interested to see how Dubber works? Get in touch.