Hinchinbrook Shire Council uses Dubber Call Recording to end “he said, she said” disputes

"We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up."

Hinchinbrook Shire Council improves dispute resolution with Dubber call recording

Download the case study to learn how Hinchinbrook Shire Council uses Dubber Call Recording and AI for its main customer service centre to improve dispute resolution and staff training and to meet regulatory requirements.

Easy recording makes light work of call centre training

Skills trainers know learning by example is an effective and fast way to teach new ideas. One of its strengths is in helping learners understand how to avoid common mistakes.

Call centre intelligence unified and delivered

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between businesses and the benefits of recording, replaying and revealing insights from their calls. Learn more.