Tagged: Topic | Case Study

Voice recording helps Australian Refrigeration Council understand & improve customer relationships

The Australian Refrigeration Council turned to Dubber for better staff training, to monitor the quality of contact centre calls and collect the evidence it needs to deal with abusive calls.

Team Dubber

17 October 2021

Dubber helps law firm increase productivity by 20%

“Now with Dubber, if I need to I can find 5 calls in less than five minutes. Dubber has freed up 1 day a week of my time.” Terri Goldsberry Director of Operations, Robinson, Hoover & Fudge

Team Dubber

7 October 2021

Baseplan ensures compliant comms on Microsoft Teams

Discover how Baseplan, a wealth management and advisory firm, based in Dublin, Ireland uses Dubber’s call recording and voice AI to ensure compliant communications on Microsoft Teams.

Team Dubber

20 September 2021

NT Recycling Solutions cuts costly disputes, booking errors with Dubber

NT Recycling Solutions saves $50,000 per year using Dubber’s call recording to resolve client disputes over services ordered and staff training to reduce errors in bookings.

Team Dubber

16 September 2021

soma technology boosts customer service with Dubber

Soma improved customer experience using Dubber call recording and voice AI to track conversations across a dispersed workforce.

Team Dubber

16 September 2021

Swiss Private Bank Identifies Rogue Operators & Compliance Breaches with Dubber

Discover how one of Switzerland's largest private banks utilises Dubber Unified Call Recording and Voice AI to proactively monitor phone calls and messages, enabling the identification of rogue operators and potential compliance breaches.

Team Dubber

16 September 2021

Devonport City Council gets instant customer satisfaction insights with Dubber

The Devonport City Council has a team of seven customer service staff who handle all calls arriving at the council, serving a large geographic area with a population of more than 26,000 in Tasmania’s North Coast.

Team Dubber

16 September 2021

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