Hinchinbrook Shire Council uses Dubber Call Recording to end “he said, she said” disputes

"We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up."

Visium Networks solves disputes with Dubber call recording

Download the case study to learn how Visium Networks solves disputes with Dubber call recording

Dispute Resolution

Knowing what customers and employees committed to is crucial to resolving customer disputes and reducing resulting revenue leakage