Hinchinbrook Shire Council uses Dubber Call Recording to end “he said, she said” disputes

"We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up."

Are meetings the death of productivity?

More meetings than time? We examine how to claw back productivity from the endless meeting cycle.

Forbes: Hybrid Will Be The New Work Style, But 72% Of Businesses Lack A Strategy, AT&T’s ‘Future Of Work’ Study Shows

After two years of people working remotely, the hybrid model—understandably—seems like a practical way to ease into commuting and working in an office setting.

Future of Work Study: Infrastructure not ready for hybrid work

2022 research says: 72% of companies lack a strategy and roadmap for a hybrid work model, as well as employee policies and communications, and 61% lack the right technology infrastructure. Download for all the insights. “AI & ML was surveyed to be the #1 enabling transformative technology”

How AI is unlocking insights in our conversations for new business intelligence

We’re doing AI on business conversations. But what exactly does that mean? How are we going about it? Most importantly - what do organisations and individuals stand to gain from it?

Oklahoma County - 70% improvement in voice data quality

“Finding previously recorded conversations for court cases takes only minutes vs. hours, and the increased data quality has improved court preparation time.” - Dayne Coffey, Co-Director Oklahoma County Information Technology

Your customers know what they want. Are you listening?

A wealth of data is locked in the conversations your business is having with customers. Conversational intelligence is the key to unlocking that wealth so you can differentiate your business in the market, boost revenue and retain customers.