Oklahoma County - 70% improvement in voice data quality

“Finding previously recorded conversations for court cases takes only minutes vs. hours, and the increased data quality has improved court preparation time.” - Dayne Coffey, Co-Director Oklahoma County Information Technology

Easy recording makes light work of call centre training

Skills trainers know learning by example is an effective and fast way to teach new ideas. One of its strengths is in helping learners understand how to avoid common mistakes.

Your customers know what they want. Are you listening?

A wealth of data is locked in the conversations your business is having with customers. Conversational intelligence is the key to unlocking that wealth so you can differentiate your business in the market, boost revenue and retain customers.

Are you retaining voice data correctly?

Keeping compliant with data protection laws, such as the GDPR, PCI DSS, or information security standards like ISO 27001, requires not only securing data effectively, but also deleting the data when you no longer have a legitimate purpose to store it.