"We use Dubber Call Recording for our main customer service centre. Our rates team and the regulatory compliance team also all have their phones recorded. We use the recording to deal with contentious issues – we get a lot of 'he said, she said' with our customers. We use the recordings to back us up."
Team Dubber
9 September 2022
Download the case study to learn how Hinchinbrook Shire Council uses Dubber Call Recording and AI for its main customer service centre to improve dispute resolution and staff training and to meet regulatory requirements.
Team Dubber
8 September 2022
Dubber private and compliant cloud call recording is a native feature of Webex Calling, easily provisioned by any Webex Customer Administrator. More than half a million businesses and users (globally) have been using Dubber to record their crucial business conversations. Find out why!
Team Dubber
31 May 2022