Better Automotive Outcomes

Team Dubber

Team Dubber

31 August 2021

Better Automotive Outcomes

Better Automotive Outcomes

Whether you’re a franchisee, local independent mechanic or have multiple locations, owners and managers can achieve operational efficiency and cost-saving benefits, and deliver better customer service by using Unified Conversation Recording and true AI in the Dubber Voice Intelligence Cloud.


The Scenario

Dean is a qualified mechanic who owns and runs a franchised network of auto repair and service garages.


The Challenge

With a busy appointment book, and multiple team members interacting with customers across many locations, Dean’s challenges include:

  • Capturing confirmation of work and quotes

  • Taking customer payments when collecting their vehicle

  • Placing orders for parts with suppliers and ensuring they’re delivered on time

  • The mechanics walking the customers through the service repair before payment to confirm what work has been completed


The Outcome

With Unified Conversation Recording and true AI in the Dubber Voice Intelligence Cloud, Dean can:

  • Refer to a call transcript to confirm what was discussed with the customer



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  • Be alerted when a customer’s experience becomes negative and learn from those that were positive

  • Replay calls at any time to ensure customers are being correctly advised of additional works and costs

  • Confirm order details and delivery with suppliers


With a cost-effective and secure conversational capture solution available via a SaaS model, auto repair and service centres have the reassurance that they have accurate and secure records of staff and customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time that might be spent making follow-up calls. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into customer interactions. Keywords can be tracked to monitor which parts should be ordered to stay ahead of customer demand.

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