Better Healthcare Practice Outcomes

Team Dubber

Team Dubber

31 August 2021

 Better Healthcare Practice Outcomes

Better Healthcare Practice Outcomes

Running a dental practice requires patience, dedication and commitment to manage staff, providing high-quality care to patients, and keep things running efficiently.


The Scenario

Michael owns a dentistry practice, offering preventative, cosmetic and restorative dentistry services. The practice receives a lot of calls from new and existing patients for inquiries and appointments.


The Challenge

Michaels team are busy with administrative tasks and answering calls meaning:

  • Receptionists can forget whether an appointment has been confirmed

  • There can be confusion involving customer or dental orders

  • Changes to appointments are not amended on the schedule

  • Appointment disputes arise

  • Billing disputes


The Outcome

With Unified Conversation Recording and true AI in the Dubber Voice Intelligence Cloud, Michael can:

  • Replay recorded calls to confirm the appointment date and time

  • Refer to a call recording or transcript if there is a dispute with a patient or supplier

  • Transcribe calls to maintain detailed patient notes including all important information

  • Securely share calls with the dentist to understand the treatment a patient will require


With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. 


Cloud call recording can be deployed immediately to satisfy the phone-based record-keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.

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