Better Healthcare Practice Outcomes

Running a dental practice requires patience, dedication and commitment to manage staff, providing high-quality care to patients, and keep things running efficiently.

The Scenario

Michael owns a dentistry practice, offering preventative, cosmetic and restorative dentistry services. The practice receives a lot of calls from new and existing patients for inquiries and appointments.

The Challenge

Michaels team are busy with administrative tasks and answering calls meaning:

• Receptionists can forget whether an appointment has been confirmed

• There can be confusion involving customer or dental orders

• Changes to appointments are not amended on the schedule

• Appointment disputes arise

• Billing disputes

The Outcome

With Unified Conversation Recording and true AI in the Dubber Voice Intelligence Cloud, Michael can:

• Replay recorded calls to confirm the appointment date and time

• Refer to a call recording or transcript if there is a dispute with a patient or supplier

• Transcribe calls to maintain detailed patient notes including all important information

• Securely share calls with the dentist to understand the treatment a patient will require

With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. 

Cloud call recording can be deployed immediately to satisfy the phone-based record-keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.