Better Medical Practice Outcomes

Whether you’re a health insurance provider, doctor’s office, or hospital, accountability in securing important patient data, becoming compliant with HIPAA, and even customer service is becoming important to the success of healthcare organizations.

The Scenario

Susan works at a specialist’s office and handles phone calls every day scheduling appointments and taking insurance provider details.

Challenges

Susan works out costs with health insurance providers and patients before patients visit the specialist. Additional daily tasks Susan deals with include:

• Ensuring patient safety by making sure critical information is correctly interpreted

• Ensuring the clinic is running on time, minimizing delay

• Interacting with patients, staff, and specialists to ensure everyone is briefed for patient treatment

• Dealing with last-minute appointment cancellations and rescheduling

The Outcome

With Unified Conversation Recording and true AI in the Dubber Voice Intelligence Cloud, Susan can:

• Utilise call transcripts to mitigate risks when advising patients over the phone

• Maintain accurate patient notes for historical and ongoing treatment

• Be alerted to calls with negative sentiment

• Forward patient calls to medical practitioners so they can understand the treatment required

With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. 

Cloud call recording can be deployed immediately to satisfy the phone-based record-keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.