Knowing what customers and employees committed to is crucial to resolving customer disputes and reducing resulting revenue leakage
31 August 2021
Whether you’re a hotel network or a boutique B&B - customer service, communication and data should be your most important considerations. Knowing how guests feel throughout their stay can be crucial to enhancing their experience and managing online reputation.
Recruitment consultants spend a lot of their time on the phone, often playing the volume game requiring speed and accuracy and at the heart of this challenge is also communication and data. Recruitment agencies are also increasingly under pressure to improve efficiency and productivity.
When it comes to meeting the requirements and communication needs of thousands of students, Unified Conversational Recording becomes imperative by simplifying operations, improving engagement, and encouraging collaboration.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between businesses and the benefits of recording, replaying and revealing insights from their calls. Learn more.
Real-time customer experience data from every conversation provides a vital lens into what’s working and what isn’t. Resolve disputes faster based on what was said. Enhance customer data sets with an accurate record of conversations.
Property managers face a deluge of calls every day – and the majority of them are crucial conversations that need to be documented and acted on.
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