Akixi Contact Centre Analytics

Seamlessly connect conversational intelligence with your contact centre analytics tool. Empower unified conversational recording intelligence by integrating your Dubber conversational insights with Akixi, enabling instant business management intelligence for your contact centre

What you need to know

icon | use cases | people intelligence | Youll do more with dubber | Boost productivity | availability
Availability

Global
Akixi
Voice, Video, Chat

Youll do more with dubber | Drive marketing & revenue outcomes
Pricing

Flexible monthly and annual subscription plans
Trial plans are available on request
Enquire

Youll do more with dubber | Monitor advice provided | icon | available from | icon
Available from

Dubber
Dubber Authorised Partners
Major Service Providers

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Integrations
Youll do more with dubber | Accelerate discovery
Installing
Youll do more with dubber | Healthcare | Improve operations
Key resources

.....

Youll do more with dubber | Regulatory Compliance | icon
Security & Compliance

PCI, HIPAA, GDPR and more
See Dubber Compliance

Instant business intelligence starts with catching conversations

All the value in your business conversations can now easily integrate with your Akixi 1000 and Akixi 2000 reporting management tool, revealing and connecting conversational insights to your contact centre management analytics

See insights in every conversation:
  • Seamless and automated API data integration of large datasets

  • Real-time call reporting and analytics

  • Trending analysis on revenue, customer and people performance metrics

  • Track and identify keywords insights from transcriptions

  • Customer and people sentiment and tone insights

  • Easily visualise risky keywords and performance metric triggers in dashboard reporting 

 

Record. Replay. Reveal.

Understand your business better with conversational  intelligence

Connect and automate valuable conversational recording insights to your analytics and reporting tools, empowering you, your team and business intelligence 

Dubber reveals more

Dubber provides meaningful conversational insight and actionable intelligence enabling businesses of all sizes to deliver:

  • Compliance Intelligence

  • Revenue Intelligence

  • Customer Intelligence

  • People Intelligence

See key metrics at a glance

Reveal instant insights into revenue, customer and people performance at a high level by only connecting the data you need to your dashboard snapshot

Powerful intelligence for dashboard analytics

Connect and automate conversational intelligence powered by AI. Understand your business analytics and performance enriched with powerful insights:

  • Get comprehensive overviews on key metrics enabling you to build customizable reporting and analytics

  • Set-up out-the-box automated dashboard reporting

  • Access and connect in-depth activity call metadata and transcription to reveal critical insights

Serious Sentiment and Tone analysis

Understand your customers, people and the nature of a conversation like never before with Dubber sentiment and tone insights:

  • Track customer and service agent sentiment over time

  • Set up automated trigger applied to keywords

  • Connect transcription to performance metric for better context 

Like to learn more?

Six Benefits of Unified Call Recording and Voice AI
Unlock Intelligence from Every Conversation with AI
How to Comply with Certainty

Questions? Reach out if you're interested in learning more

Ask about Dubber products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.