Understand your business like never before powered by conversational intelligence
Simply and easily connect conversational insights to power your business analytics intelligence
What you need to know
Availability
Global
IBM Cognos Analytics
Voice, Video, Chat
Pricing
Flexible monthly and annual subscription plans
Trial plans are available on request
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IBM
Major Service Providers
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Instant business intelligence starts with catching conversations
All the value in your business conversations can now easily integrate with your IBM Cognos Analytics reporting, revealing and connecting conversational insights to business intelligence
See insights in every conversation:
Seamless and automated API data integration of large datasets
Real-time call reporting and analytics
Trending analysis on revenue, customer and people performance metrics
Track and identify keywords insights from transcriptions
Customer and people sentiment and tone insights
Easily visualise risky keywords and performance metric triggers in dashboard reporting
Record. Replay. Reveal.
Understand your business better with conversational intelligence
Connect and automate valuable conversational recording insights to your analytics and reporting tools, empowering you, your team and business intelligence
Dubber reveals more
Dubber provides meaningful conversational insight and actionable intelligence enabling businesses of all sizes to deliver:
Compliance Intelligence
Revenue Intelligence
Customer Intelligence
People Intelligence
See key metrics at a glance
Reveal instant insights into revenue, customer and people performance at a high level by only connecting the data you need to your dashboard snapshot
Powerful intelligence for dashboard analytics
Connect and automate conversational intelligence powered by AI. Understand your business analytics and performance enriched with powerful insights:
Get comprehensive overviews on key metrics enabling you to build customizable reporting and analytics
Set-up out-the-box automated dashboard reporting
Access and connect in-depth activity call metadata and transcription to reveal critical insights
Serious Sentiment and Tone analysis
Understand your customers, people and the nature of a conversation like never before with Dubber sentiment and tone insights:
Track customer and service agent sentiment over time
Set up automated trigger applied to keywords
Connect transcription to performance metric for better context
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Questions? Reach out if you're interested in learning more
Ask about Dubber products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.