MetTel Webex Calling

Compliant conversational recording solution for MetTel Business telephony services with AI-enriched insights and more. In the cloud and on with a click.

 

Overview

Do more with Dubber on MetTel Cloud Solutions

Catch every conversation instantly
Record voice, video & chat - and integrate with recordings and data any Dubber eligible service - mobile, phone, Cisco Webex, Microsoft Teams, Zoom and over 150 services globally.

Replay & review easily
Review accurate transcriptions and replay conversations on the Dubber app and Web portal.

Reveal insights instantly
Beautiful transcriptions, real-time-search, keyword alerts and true AI-enriched insights to end not knowing.

Connect & Automate
Conversational records and data in the Dubber Voice Intelligence Cloud to big data and the Apps you use most - Salesforce, Google Data Studio, Tableau, IBM Cognos and more. Unlimited and scalable secure storage.

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What you need to know

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Availability

USA
Cisco Broadworks (Host Voice Services)
Webex Calling
Microsoft Teams External Voice
CRM Integration

Youll do more with dubber | Drive marketing & revenue outcomes
Pricing

Flexible monthly and annual subscription plans
Trial plans are available on request
Enquire

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Available from

Dubber
MetTel

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Integrations

UCR Plus Service Add-on
Provisioning API
Operator Connect
Direct Routing
Dubber API
Salesforce
IBM Cognos
Google Data Studio
Microsoft Power BI
See more integrations

Youll do more with dubber | Accelerate discovery
Installing
Youll do more with dubber | Regulatory Compliance
Security & Compliance

PCI, HIPAA, GDPR and more
See Dubber Compliance

Alert! Not all call recording is the same

Personal call recording included in some applications - and in call and meeting recording applications available in App Stores doesn’t meet the standards and requirements of most businesses and government organizations.

Key Questions to ask
  • Does the recording event address privacy and security standards?

  • Where will the data be stored - is the recording protected and will it satisfy GDPR, HIPAA, PCI and other compliance mandates?

  • Can we control access to the recording and prevent misuse?

  • Are the recordings easily accessible?

  • Are our recordings unified, allowing AI-enriched insights?

Chat to Dubber today to ensure your organisation isn’t at risk.


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Conversational Intelligence delivered

Compliance Intelligence

Be certain conversations are captured and stored compliantly. Compliantly record and store - satisfy privacy, GDPR and PCI compliance. Respond to information requests easily, quickly and accurately. Real-time compliance insights, alerts and workflows. Evidence you know your customer (KYC).

Learn more.

Revenue Intelligence

Improve sales performance and order accuracy with transcriptions and replay. Connect and enrich to CRM - instantly create hours of sales productivity per rep each week.

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Customer Intelligence

Gain real-time insights into customer satisfaction and sentiment - improve customer experience, reduce churn.  Eliminate costly third-party research. Reduce revenue leakage with immutable proof of orders or advice given - accelerate dispute resolution and remediation.

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People Intelligence

Employee sentiment from any and every conversation in real-time. Share knowledge and content easily—boost productivity with real-time transcriptions. Improve coaching and training.

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Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

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Uses & Case Studies

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Six Benefits of Unified Call Recording and Voice AI

Learn the Six Benefits of Unified Call Recording and Voice AI.

Whitepaper

Six Benefits of Unified Call Recording

Download our whitepaper to learn how businesses are capturing critical voice data in order to reduce costs, meet compliance mandates, drive call center and sales efficiencies, improve CX and speed up investigations.

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