We’ve updated our API to make it super easy to access and manage team information. With the updates, service providers and their customers no longer have to log in to the Dubber portal to create and manage teams and their members. Using the API, service providers will be able to administer customer accounts straight from their own portal, as well as enabling customers to manage their own accounts through third-party applications, including their CRM.
Each account will automatically get a team named ‘All’, which cannot be deleted. New teams and their members can be easily managed through the API and Dub points can also now be created and deleted via the API to add and remove call recording implementation easily.
With multiple interfaces a part of modern working, this API update means one fewer application open on your desktop. Account admins can manage their teams from an existing application that they are familiar with, allowing colleagues to share their calls more easily.
The techie bit
We have updated our developer page to include the updates to our API. This page includes samples of how to access the Dubber API can be accessed. All these samples provide the URL for the Sandbox environment, allowing for safe and easy testing of any new developments.
For example, to create a new team member in an existing team, the API request would be: