Turning conversations into insights with IBM Watson
Record, Replay, Reveal
Business and public service organisations are driving better customer, compliance, revenue and people outcomes with Dubber and IBM Watson.
Quickly and easily extract actionable insights from every conversation with our industry-leading Unified Call Recording and Voice AI solution.
Take the first step toward unlocking the power of voice data and discover the difference that Dubber with IBM Watson® can make to your business.
COVID-19 has changed the way teams communicate with customers.
Conversations from multiple endpoints and locations can be difficult, if not impossible, to track and manage—and traditional call recording simply does not work in this type of environment.
Imagine having the ability to quickly turn on a voice intelligence solution that could provide valuable insights into compliance and employee morale, highlight and notify management when there is an urgent customer concern and deliver precise, searchable, secure transcriptions for all calls.
You can capture the true value of these discussions and turn them into meaningful data with Dubber.
Powered by IBM Watson®, our Unified Call Recording (UCR) technology can produce transcriptions, and behavioural and sentiment insights to give you a clearer picture of compliance, staff performance and customer satisfaction.
Dubber’s software then connects that data to critical applications to address compliance, open additional revenue streams, aid client retention and team coaching, and much more. All with guaranteed security and fully compliant storage solutions, no matter where your employees are located.
Real-Time Proactive Compliance
Capture customer and employee conversations across all endpoints to identify and report potential compliance risks and breaches in real time.
Securely store all conversations (desktop, mobile, video & chat) in a single compliant cloud instance that meets privacy and data sovereignty requirements.
Improve the Customer Experience
Instantly access a wealth of previously untapped data from every customer conversation to inform business decisions and quickly improve customer experiences.
With immediate insight into customer sentiment, sales and service teams can target performance improvements and provide coaching based on actual conversations.
Identify Risks in Real-Time
The rise of remote working has increased the use of mobile devices and collaboration applications. Having oversight of all endpoints and platforms is critical for managers to ensure regulatory, privacy and security requirements are upheld. Dubber with IBM Watson® provides robust security coverage at the flip of a switch. There’s no hardware or maintenance—integration happens at the network and application level. With one click, you can turn on Dubber to enable data privacy, compliance, and security.
Total Visibility
See all your recordings and data, securely stored in one place for total visibility into conversations across any service—voice, video, or chat. Choose from the Dubber app or web console to view your data.
Intelligent AI
Quickly extract AI-enriched insights from beautiful transcriptions and conversational data. Create automatic alerts, notifications, instant search and more.
Take Instant Action
Discover patterns in conversations and identify potential breaches with words or phrases used that require attention. Notify supervisors in real time for immediate action.
Dubber Security at Every Level
Truly cloud-native, discover how Dubber leverages ground-breaking cloud technologies to protect your business data at every stage.
Compliance Begins with Visibility
The shift to hybrid work is speeding up the demand for proactive compliance reporting. Monitoring voice conversations has traditionally been the weak link—captured in silos and difficult to sort through. Dubber with IBM Watson® applies voice intelligence across every conversation, regardless of platform or endpoint. This information is stored in a way that is fully compliant and easy to search.
Enterprise-grade security built in
Dubber with IBM Watson® is protected by FIPS 140-2 Level 4 hardware security module, allowing businesses to quickly implement Dubber without the burden of FIPS testing and certification.
Instant-on and network native
Dubber with IBM Watson® is the only fully compliant, scalable, enforceable voice intelligence solution that’s on with a click - no additional hardware or infrastructure needed.
Take the first step towards unlocking the power of voice data and discover the difference that Dubber with IBM Watson® can make to your business.
Transform customer experience through intelligence
A great customer experience goes far beyond providing a great product. Today, it’s about every interaction that the customer has with your brand. Ensuring the insights from customer conversations are captured, analysed, and immediately actioned is essential to reducing churn, optimising operations, and delivering an improved customer experience.
Total Visibility
View all your recordings and data in one place for total visibility of conversations across voice, video, or chat. Available on both the Dubber app or web portal, you can easily access data and recordings no matter where you are.
Intelligent AI
Quickly extract AI-enriched insights from beautiful transcriptions and conversational data. Create automatic alerts, notifications, and instant search.
Take Instant Action
Discover patterns in conversations and identify unhappy customers that might require further attention. Notify supervisors in real time for immediate action.
Integrations that enable innovation
Integrated into over 150 network and communication platforms, Dubber enables voice, video and chat recording from nearly any service. Record customer conversations happening on mobile, landlines, chat, Cisco WebEx, Microsoft Teams, Zoom and more to gain valuable information and improve customer experience.
Deliver better customer experiences
IBM Watson® Natural Language Processing enables real-time reporting on customer sentiment through the analysis of complex, unstructured data, including industry-specific terminology.
Do more with Salesforce
Embedded IBM Watson® Speech to Text technology, Dubber captures conversations and automatically attaches them to customer records in Salesforce. Customer disputes are then easily surfaced, and teams can be coached based on real conversations.
Why more businesses choose Dubber
Retracing conversations between customers and salespeople can be time-consuming. Dubber makes it easy to search beyond simple keywords to discover customer sentiment, identify emotional cues and deliver additional visibility to uncover the underlying data contained within these conversations.