Dubber CallN

Contact Centre intelligence

Modernising contact center and remote agent management. Cloud-based and enriched with AI, our platform does more than just listen. Dubber CallN unified conversational data and recording - automating, analyzing, and distributing insights on customer conversations, agent performance, quality assurance, and more.

Simple. Intelligent. Cloud-based recording for your Contact Centre

Youll do more with dubber | Drive marketing & revenue outcomes

Remove legacy costs and constraints

Simply and easily move to the cloud. Get to conversations and insights in seconds.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.

Workforce Optimisation

Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimise team performance

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Analyse every conversation

Multi-channel insights and call recording. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.

Youll do more with dubber | Manage and protect data with ease

Compliance Risk

Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues.

Youll do more with dubber | Healthcare | Improve Record Keeping

Customer Experience

Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Minimise churn, maximise revenue. Reduce customer effort.

Youll do more with dubber | Boost productivity v2 | icon

Marketing Insights

Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more.

Connected to leading Telephony Providers

Dubber CallN is supported on all eligible Dubber end-points and services, including:

Dubber CallN also supports a vast array of ethernet switches and routers that support ‘port mirroring’.

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Do more with Dubber CallN

A few of the features customers love

Handset Grouping & Call Tagging

Create handset groups with custom rules or tag calls individually

Keypress Actions (DTMF)

Save agent time with actions like call tagging or stopping and resuming call recordings

Dashboard & Reporting

Get call duration and other statistics at a glance within your dashboard

CallN Analytics

Drive actionable insights from interactions between the two most important resources in your business; your employees and customers.

Automatic Call Transcription

CallN Analytics automatically transcribes every call with high accuracy

Sentiment Analysis

Advanced AI analyses each word to provide insights into customer and agent sentiments

Voice of Customer Analysis (VOC)

CallN draws insights that clearly represent voice-of-the-customer

Powerful Rules Engine

Set criteria using a variety of conditions and drive actions autonomously

Learn more about these features

Industries | Enterprise | Conversational Intelligence | right v2

What sets Dubber CallN apart

Fully featured dashboards
Advanced sentiment analysis - customer and agent
PCI DSS Compliant
Scalable Architecture
Powerful rules engine

Powered by the Dubber Voice Intelligence Cloud
Drag & Drop Rules Engine
End-to-end Encryption (SSL)
User-friendly interface
Automated PCI Redaction

Comprehensive Dashboarding & Reporting

Get a high level snapshot of key call statistics at a glance within your dashboard - easily connect to the dashboards and applications you use most.

Dubber CallN reveals more

CallN provides powerful analytics and reporting tools for improving workplace performance and proactively managing risk, allowing you to learn what works and build a better relationship with customers.

See where customers are calling from at a state, city or suburb level
View analytics on sentiment and easily filter calls with positive or negative experiences
Track customer sentiment and agent sentiment over time
Measure contact centre performance on certain keywords or phrases
Automate the agent QA process through the score sheets function
Train sales and customer support teams and implement better solutions based on analytical insights

Products | Calln | Comprehensive Dashboarding & Reporting | Dubber CallN reveals more | image

See key metrics at a glance

Dubber CallN overview dashboards provide a high level snapshot of key call metrics.

Overview dashboard
Out of the box reports (schedulable)
Custom reports (schedulable)
In-depth activity log for all recordings
Advanced dashboard (CallN+ users only)

Powerful analytics

Dubber CallN dashboards provide an overall snapshot of call activities with powerful analytics.

Get comprehensive overviews of key metrics through customisable dashboards
Set-up out-of-the-box or custom reports (schedulable)
Access an in-depth activity log for all user initiated activities
Advanced Contact Centre dashboards available for CallN Analytics users

Products | Calln | Comprehensive Dashboarding & Reporting | Powerful analytics | image

Serious Sentiment Analytics

Dubber CallN makes setting up speech analytics in your contact centre quick and easy so you can start reaping the benefits sooner.

Track customer and agent sentiment over time for better understanding
Set up rules to be applied when certain keywords or phrases are detected
Get access to call transcriptions that provide general context
Cloud-based and compatible with most VOIP systems

Customer Testimonial: Powershop

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News & Views

Access the latest news, insights and case studies.

Read our latest blog posts

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Questions? We’ll put you on the right solution.

Ask about Dubber products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.