Modernising contact center and remote agent management. Cloud-based and enriched with AI, our platform does more than just listen. Dubber CallN unified conversational data and recording - automating, analyzing, and distributing insights on customer conversations, agent performance, quality assurance, and more.
Simply and easily move to the cloud. Get to conversations and insights in seconds.
Automate QA processes across all interactions, easily identify specific areas where additional agent training may be required and optimise team performance
Multi-channel insights and call recording. CallN makes it easy to tag and organise your calls while creating custom rules to minimise repetitive tasks.
Ensure your business complies with regulatory and privacy laws and is effectively managing risk. Pause/resume calls at leisure and receive alerts for potential compliance issues.
Unlock insights from your customer interactions and gain the tools to measure and improve your business to customer engagement and experience. Minimise churn, maximise revenue. Reduce customer effort.
Get a clear understanding of what customers say and want via powerful sentiment analysis, campaign monitoring, topics analysis, segments and much more.
Dubber CallN is supported on all eligible Dubber end-points and services, including:
Create handset groups with custom rules or tag calls individually
Save agent time with actions like call tagging or stopping and resuming call recordings
Get call duration and other statistics at a glance within your dashboard
Drive actionable insights from interactions between the two most important resources in your business; your employees and customers.
CallN Analytics automatically transcribes every call with high accuracy
Advanced AI analyses each word to provide insights into customer and agent sentiments
CallN draws insights that clearly represent voice-of-the-customer
Set criteria using a variety of conditions and drive actions autonomously
Learn more about these features
Fully featured dashboards
Advanced sentiment analysis - customer and agent
PCI DSS Compliant
Powerful rules engine
Powered by the Dubber Voice Intelligence Cloud
Drag & Drop Rules Engine
End-to-end Encryption (SSL)
Automated PCI Redaction
Get a high level snapshot of key call statistics at a glance within your dashboard - easily connect to the dashboards and applications you use most.
CallN provides powerful analytics and reporting tools for improving workplace performance and proactively managing risk, allowing you to learn what works and build a better relationship with customers.
See where customers are calling from at a state, city or suburb level
View analytics on sentiment and easily filter calls with positive or negative experiences
Track customer sentiment and agent sentiment over time
Measure contact centre performance on certain keywords or phrases
Automate the agent QA process through the score sheets function
Train sales and customer support teams and implement better solutions based on analytical insights
Dubber CallN overview dashboards provide a high level snapshot of key call metrics.
Out of the box reports (schedulable)
Custom reports (schedulable)
In-depth activity log for all recordings
Advanced dashboard (CallN+ users only)
Dubber CallN dashboards provide an overall snapshot of call activities with powerful analytics.
Get comprehensive overviews of key metrics through customisable dashboards
Set-up out-of-the-box or custom reports (schedulable)
Access an in-depth activity log for all user initiated activities
Advanced Contact Centre dashboards available for CallN Analytics users
Dubber CallN makes setting up speech analytics in your contact centre quick and easy so you can start reaping the benefits sooner.
Track customer and agent sentiment over time for better understanding
Set up rules to be applied when certain keywords or phrases are detected
Get access to call transcriptions that provide general context
Cloud-based and compatible with most VOIP systems
Ask about Dubber products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.