We’re putting AI, digital signal processing and NLP to work on every conversation 

Dubber is changing the way conversations are captured, transformed into data and mined for intelligence and insights.

 

Innovating with global leaders in Tech

Dubber’s technology partnerships allow us to drive innovation with the world's most powerful technology platforms.

 

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Marketplace | Microsoft
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Technology powering conversational intelligence outcomes

Unified Conversational Recording

The key foundation to the Dubber platform is Unified Conversational Recording. Unified Conversational Recording enables the capture, storage and centralisation of every voice, video, text, chat and more, across Telephony, Mobile, VoIP, Contact Centre and any communication device or end-point. Central to this is the evolution of hyperscale capture and storage - and the unification of data by person, team and company.

Dubber AI

Powered by the Dubber Voice Intelligence Cloud, Dubber’s AI solutions and services leverage the worlds best technologies to unlock the value of conversational data into intelligence. Understand trends across your business, improve customer and people intelligence and experiences, boost revenue outcomes and proactively manage compliance and risk powered by sentiment, tone insights and automate notification based on keyword triggers.

Dubber Analytics

Reveal crucial insights and effortlessly report on meaningful analytics for performance snapshots with Dubber. Report, track and monitor near real-time customer sentiment, contact centre scorecard performance, keyword and competitor mentions and with insights possible for virtually any business use case, all in your preferred dashboard tool. 

Natural Language Processing

Enables us to deliver deep behavioral and sentiment analytics from every conversation.

 

Rich Meta Data Analysis

Every call enriched with meta data enables you to understand more about every conversation.

Security & Compliance

Unlimited scalability and secure cloud storage for all your valuable conversational data and intelligence, Dubber ensures all data is encrypted and stored within the region it was generated, guaranteeing data compliance and centralised controls and security permissions for government and businesses of any size.  With ISO 27001 certification DUbber helps organisations meet their own compliance requirements wether it be MIFiD II, HIPPA and GDPR.

Advanced Digital Signal Processing

Advanced digital signal processing enables us to deliver beautiful transcriptions and advanced features such as automatic language detection that you won’t find anywhere else.

Elastic Search

Dubber’s Elastic Search has accelerated time to find and discover conversations and insights from any and all metadata including transcriptions and insights, from hours to seconds. 

Dubber API

The Dubber RESTful API enables simple and seamless custom integrations federating data to your any business application including many popular business tools and CRM systems, surfacing insights and automating workflows that drive business-critical outcomes. 

Transcription

True AI and NLP developed by Dubber - complimented by multi-vendor AI technologies - enable best-of-breed solutions to be applied to conversational recordings. Optimise and customise language processing performance. Take advantage of advanced features, for instance, to automatically detect the dominant language spoken.

How does it work?

Unified Conversational Recording
Native Network Integrations

Integrated with over 150+ Solution & Service Provider networks and communication platforms. Record every conversation at the highest possible quality across any voice, video and more.

Dubber Portal & App

Unify all your recording in the Dubber web portal and mobile app, enabling you to record, replay and reveal calls and insights at any time, from anywhere.

Dubber AI
Transcriptions

True AI and NLP developed by Dubber - complimented by multi-vendor AI technologies - enable best-of-breed solutions to be applied to conversational recordings. Optimise and customise language processing performance. Take advantage of advanced features, for instance, to automatically detect the dominant language spoken.

Sentiment & Tone Analysis

Dubber AI sentiment analysis uses machine learning and natural language processing (NLP) to save you time. It analyses the spoken words in conversations and categorises as positive, neutral, or negative.

Dubber API
Open RESTful API

With a fully documented REST API, a suite of REST Hooks, self-service API key management and live documentation to simplify development, it’s easy to get started with the Dubber API.

Get started with Authorisation Tokens: Dubber makes it easy to get Authorization credentials and to establish an initial OAuth 2.0 token. To help developers understand what to expect, we host a set of live documentation with pre-populated headers and body that can be modified on-the-fly to start experimenting without a line of code.

Industries | Enterprise | Conversational Intelligence | right v2

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News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Questions? Reach out if you're interested in learning more

Ask about the technology powering Dubber’s platform, products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or, if you’re interested in becoming a technology partner, reach out here.