Compliantly record without hardware, storage or hassles. Transcribed and enriched with AI-powered insights in an instant. Available on your phone or browser. Built for financial services by the #1 global leader in Unified Call Recording.
From mobiles to tablets, Microsoft Teams to Cisco Webex and Zoom, office to home – call recording can no longer be application or location specific and needs to go beyond the call centre for firms to stay compliant.
By capturing calls directly from the network with a cloud-based Unified Call Recording solution, firms can capture and montior conversations made over almost any network, device and/or collaboration platform to ensure compliance.
Capture 100% of calls with unified call recording for evidence and reporting
Securely store calls in one cloud repository that is compliant with data and privacy regulations
Automate surveillance, create trade reconstructions & monitor customer sentiment with powerful AI, real-time search & alerts
Use recordings and transcripts as evidence of conversations and advice provided
Respond quickly to audits or investigations with real-time search to retrieve the right call in seconds
Export voice data into dashboards, create automated compliance reports and workflows
With Dubber, we have total visibility of all our traders’ conversations, especially now they’re working from home. The automated surveillance means we can immediately identify compliance breaches, reduce risk, and save time and money.
Record all of your conversations and securely store in a single cloud repository to ensure accurate record keeping and regulatory compliance.
Unlimited call recording on 142 global service provider networks
Compliant recording of Microsoft Teams, Zoom and Cisco Webex Calling
Full data encryption
Compliant with global privacy & data sovereignty standards
Meet regulations such as AML/CTF, RG271, Hayne Royal Commission bills, HIPAA, GDPR, PCI DSS, KYC, Dodd-Frank, MiFID II, and more
Strict user permission controls and legal hold
Recorded Voice Announcement (RVA) configuration
Flexible retention periods & unlimited storage
Enrich call recordings with Voice AI to increase communications visibility and enable proactive compliance, while improving overall customer experience.
Get alerted instantly on potential fraud or compliance breaches
Line-by-line sentiment analysis for customer satisfaction insights
Automatic call transcriptions
Create workflows to ensure appropriate responses
Secure API for integration of call data into big data and BI tools
Native CRM integrations for continued customer data unification
Templated call and AI data dashboards and reports
Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.
It’s simple and easy. Take few minutes to apply and our team will be in touch within 24 hours.
Let us know what you need and our team will be in touch within 24 hours. We’re here to help!