Dubber Speik

Comprehensive mobile and payment compliance recording made easy   

Speik, a Dubber company, processes billions of dollars in phone payments globally securely and compliantly. Speik solutions are successfully deployed into largest and sophisticated contact centre and service provider environments

 

 

The leader in PCI Compliance for call recording

logo | o2
logo| vodafone
logo | three
logo | gamma
logo | rbs | The Royal Bank of Scotland
logo | Liverpool Victoria
logo | Scottish Power
logo | EDF Energy
logo | Esure Group
logo | rac
logo | Dixons Carphone
logo | centrica

The leader in secure PCI compliance and call recording

Phone Payments

Improve your customers’ call experience while achieving and maintaining contact centre PCI DSS compliance. By preventing any payment card data from entering your environment, you effectively eliminate any possibility of a data breach.

Fraud Detection

Use Phoneprinting technology to protect your customers' data and detect fraud in both live agent calls and IVR.

Unified Call Recording

Hosted call recording made simple. A single secure portal for your fixed-line and mobile call recordings.

Call Archive

Secure your legacy call recordings in the only VISA Europe approved solution on the market today.

Mobile First Conferencing

Turn your existing mobile number into a conference call at any time anywhere in the world, providing truly mobile and flexible working.

Industries | Enterprise | Conversational Intelligence | right v2

Why Speik Matters

 

Pause and Resume Technologies are Not PCI DSS Compliant

Pause and Resume technologies simply prevent card details from being stored in call recordings. Dubber Speik solutions prevent the transmission, storage and processing of any card data through your entire enterprise. 

This means that most of the 12 PCI DSS requirements are no longer applicable, therefore reducing risk and time to compliance. With NO payment card data in the infrastructure, PCI DSS compliance can be achieved with minimaltime, effort and costs.

Works Seamlessly with Existing IVR systems

Your company may have already invested in an IVR platform to route calls and automate some of your business processes - including payments. IVR Assist™ provides a simple API, which, when integrated to your existing IVR platform, provides the same benefits as Agent Pay in terms of PCI DSS compliance, data security and customer experience.

Remove compliance complexity and deliver crucial outcomes  

Secure phone payments & data

Integrate with your Service Provider to prevent card data from ever entering your contact centre environment. Enabling easier achievement and maintenance of cost-effective PCI DSS compliance. What’s more, the intuitive user interface is both customer-friendly and easy for agents to use.

Compliant Recording

How you record is just as important as how you store and archive recordings. Compliance can be complex, Dubber Speik helps customers compliantly store recordings the right way. We have multiple certifications to help you evidence that your recordings are accurately recorded and stored. Including BS10008, the certification which proves that recordings have been stored to standards of evidential integrity.

Mobile Collaboration

Integrated with the Service provider network, Speik enables teams and users to turn their existing mobile number into a conference call at any time anywhere. All a participant has to do is dial your mobile number to be automatically connected.

Trusted by leading Service Providers

Providers of telco-managed services are often asked about PCI compliance and secure call recording by their existing and prospective customers.

Their customers want to pass the regulatory headache to the service provider and the service provider has no interest or reward for becoming compliance experts.

Speik partners with the largest global telcos – including Vodafone, BT and O2 Telefonica – to be both the source of PCI expertise and the provider of secure solutions for their customers.

Remove complexity

Speik’s comprehensive voice security solutions deliver complete protection from the start to the end of every call. Whether PCI DSS, MiFID II, Dodd-Frank, FCA or other, compliance can be complicated and expensive to attain and maintain, which is where we can help.

Cloud call recording

Speik’s award-winning secure voice solutions are used by large enterprises with highly complex infrastructures. From call recording, archiving and PCI phone payments, to fraud detection and speech analytics, Dubber Speik has you covered. 100% Software-as-a-Service solution delivers industry-leading functionality and security, without the need to ever install hardware on site

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News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

Case Study

Dubber Speik on a leading UK Telco.

Questions? We’ll put you on the right solution.

Ask about Dubber products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.