How does Dubber’s billing work?
Dubber’s call recording operates as a true Software as a Service product, and is deployed through service providers. Dubber works closely with telephony, service and communications providers worldwide to deploy a call recording product that functions with the same high quality standard anywhere in the world, and because our services are provided to end users through service providers, billing is added onto each user’s normal fees from a service provider.
Dubber’s costs to service providers are highly flexible and can be arranged in a variety of suitable agreements. The unlimited scalability of Dubber’s cloud-based call recording makes our pricing scalable as well, ensuring that our call recording solution is available to organisations of all sizes and budgets. Our pricing is therefore adaptable to each user’s needs. There is no generalised pricing estimate, as pricing will be based entirely upon each individual’s needs. However, due to this flexibility and availability of pay-as-you-go pricing models, it can be stated with confidence that in the long term, Dubber’s call recording service is a fraction of the cost of legacy solutions.
Our billing methods have been designed to reflect the adaptability of our pricing models, accommodating each service provider and other users’ preferred billing integration method. Factors that are taken into account in Dubber’s billing design include subscription plan type, user, new recordings, total recordings, recording length and total length of stored recordings, as well as others.
A traditional rated CDR (Call Detail Record) can be provided to a user on a daily, weekly or monthly basis – or any other frequency the user wishes. A user’s CDR can be downloaded from an FTP service that is supplied by Dubber, or uploaded to a specific location if requested. The rated CDR provides the wholesale charges for all items from Dubber to the carrier. Dubber has also designed a live billing feed option for end users within service provider billing portals, by grouping recordings into both Accounts and Users. The service provider can therefore provide end users with live views of their billing charges to date.