Big Data is the term used to describe data sets that are too large or complex for traditional software to process, but also refers to the analysis of such data sets and the extraction of insight and predictions that follow. Data is the latest source of competitive advantage and is, as such, highly valuable. However, advances in technology are allowing more people access to its power and new types of data – such as Big Voice – are also becoming available.
A major developing field of data science is voice analytics – particularly for customer service industries. Businesses can gain important insights into their customers by using Big Data techniques to analyse huge volumes of data from recorded calls. Consumer intelligence can help contact centres learn how to reduce call time and repeat calls, identify dissatisfied customers, and analyse employee performance.
Our cloud call recording is now available for immediate signup for all 53.9 million customers on the Sprint Smart UC service.Read this article
A business or individual can switch on VoIP call recording and start recording immediately. Calls are saved as audio files and stored for future playback.Read this article
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Dodd-Frank introduced call recording regulations on almost every organisation within the financial services industry. Find out how the regulations apply.Read this article