How does the Dubber platform secure data?

Our security practices are constantly updated and developed to ensure that data is protected at every stage of the communication capture process, and beyond to storage and analysis.

Secure Call Recording & Call Capture



As a native cloud platform, Dubber has made use of cutting edge ‘cloud architecture’ technologies to design a service that provides maximum functionality in the most accessible way possible. Powered by Amazon Web Services, Dubber ensures secure call recording. Dubber is ISO27001 certified, download our ISO certificate here.

 

Secure Connectivity



Data is processed using one of three highly resilient connectivity options, ensuring the most scalable and reliable service possible:


Direct Connect

A private dedicated network integration between the service provider and the Dubber platform.

Dedicated Recorders

Dedicated recording infrastructure for resilient and secure recording.

IPsec VPN

Cost-effective, secure internet connectivity for low-usage, redundant connections.

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Data Security



All data stored within the Dubber platform is encrypted and stored in dedicated multi tenant data structures to ensure both security and separation of user data.

Encryption

All data is stored within Dubber under AES 256 bit encryption, providing best-in-class security.

Sovereignty

Dedicated recording infrastructure for resilient and secure recording.

Multi tenancy

The Dubber platform offers true cloud multi tenancy architecture, ensuring separation of all customer data.

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Data Accessibility



Within the Dubber network, all traffic is encrypted in transit with transport layer security (TLS). Access to all content is via tokenized sessions, based on user permissions, and all activity is monitored and logged to create extensive audit trails.

Secure Clients

All Dubber clients utilise tokenization and secure internet protocols, including HTTPS and TLS.

Auditing

All activity within the Dubber platform is monitored, and all system transactions are stored in comprehensive audit trails.

Permissions

Granular permissions control user access to system features, functionality, and recording data.

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Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

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