How does the Dubber platform secure data?

Our security practices are constantly updated and developed to ensure that data is protected at every stage of the communication capture process, and beyond to storage and analysis.

Secure Call Recording & Call Capture

As a native cloud platform, Dubber has made use of cutting edge ‘cloud architecture’ technologies to design a service that provides maximum functionality in the most accessible way possible. Powered by Amazon Web Services, Dubber ensures secure call recording. Dubber is ISO27001 certified, download our ISO certificate here

Secure Connectivity

Data is processed using one of three highly resilient connectivity options, ensuring the most scalable and reliable service possible:

Direct Connect: A private dedicated network integration between the service provider and the Dubber platform.

IPsec VPN: Cost-effective, secure internet connectivity for low-usage, redundant connections.

Dedicated Recorders: Dedicated recording infrastructure for resilient and secure recording.

Data Security

All data stored within the Dubber platform is encrypted and stored in dedicated multi tenant data structures to ensure both security and separation of user data. The Dubber platform is deployed around the world in sovereign regions, ensuring that customer data will always be held within their specified location.

Encryption: All data is stored within Dubber under AES 256 bit encryption, providing best-in-class security.

Multi tenancy: The Dubber platform offers true cloud multi tenancy architecture, ensuring separation of all customer data.

Sovereignty: Dedicated platforms are provided in multiple sovereign data territories.

Data Accessibility

Within the Dubber network, all traffic is encrypted in transit with transport layer security (TLS). Access to all content is via tokenized sessions, based on user permissions, and all activity is monitored and logged to create extensive audit trails.

Secure Clients: All Dubber clients utilise tokenization and secure internet protocols, including HTTPS and TLS.

Permissions: Granular permissions control user access to system features, functionality, and recording data.

Auditing: All activity within the Dubber platform is monitored, and all system transactions are stored in comprehensive audit trails.

Dubber can help you stay compliant

Failing to be fully compliant with regulatory directives can result in costly fines, so keeping up-to-date with an efficient call recording solution is essential. Dubber is here to help.

View our compliance page

Frequently Asked Questions

Here are some of the common questions we get asked about our product - if you have any other questions, please be sure to contact us and chat with our team.

The Dubber platform leverages cutting edge cloud technologies to constantly develop security practices. This ensures that data is protected at every stage of the communication capture process, and beyond to storage and analysis.

The Dubber platform is deployed worldwide and each Dubber region is a fully sovereign region: all data collected and stored is only accessible in that region, and data never passes between regions.

All audio files and captured data are owned by the end user. We strive to create a secure environment for users to store and access their recorded data, in which their data is protected through a series of strong security measures.

Interested to see how Dubber works?

If your interested in how Dubber can offer a multi-layered security solution that cannot be matched by legacy call recording solutions, get in touch today.

Get in touch