Frequently asked questions.

Dubber brings flexibility and affordability to an industry that was once constrained by bulky on-premise equipment, hefty CapEx investments and limited storage.Dubber brings flexibility and affordability to an industry.

Service provider FAQs

Here are some of the common questions we get asked about our product - if you have any other questions, please be sure to contact us and chat with our team.

What regions or locations are available to have recording stored in?

Dubber is Global, we have recording hubs, in Europe (Frankfurt, UK, Ireland), US (East and West regions), Canada, Australia, Singapore and Japan.

What licensing options are available?

Dubber license on recording lines within the platform, not the users.  Licensing options to suite your requirements are available, with options such as all you can consume, unlimited storage and retention times, down to 30 day recording, and on-demand recording, only save the calls you select.

Who do I contact if I would like to know more about Dubber product options?

If you are new to Dubber the quickest way is via the contact form on the website: https://www.dubber.net/contact-us/. Alternatively you can contact us direct on the following numbers: Sales International Phone: +61 3 8658 6111 Sales Australian Phone: 1800 DUBBER

What billing information do you provide?

The billing information provided to you to bill your customers is in CSV format and there are three levels CDR, User and Account.  All are complete with a schema, to understand the format.

Can the Dubber solution be white labelled?

For your customers, the Dubber platform can be to be fully branded, with logos, URL, colours, email address and support links.

What security does Dubber offer?

As as native cloud platform, Dubber has been designed to provide maximum functionality with sophisticated security systems, leveraging cutting edge cloud technologies. Our security practices are developing all the time to ensure that data is protected at every stage of the communication capture process and beyond to storage and analysis.

How do I implement Dubber’s services?

Dubber’s call recording operates as a true Software as a Service product, and is deployed through service providers. Dubber works closely with telephony, service and communications providers worldwide to deploy a call recording product that functions with the same high quality standard anywhere in the world.

Our cloud-based recording platform has been designed to integrate especially with the highly scalable architecture of Service Providers. Essentially, our recording solution has been designed as a standard SIPREC interface, providing a link between any service provider’s environment and our recording platform. This enables any company that already utilises the SIPREC interface to deploy the Dubber cloud-based call recording solution.

For more information get in touch today by submitting a form on our Contact Us page for the fastest and most effective response.

Can white papers and use cases be white labelled?

All white papers and use cases are available in a format you can brand, as required.

Do you provide support to Service Providers?

Dubber’s expert support services are provided to every type of client, from service providers to the end user. Dubber aims to provide a tiered support system, adapted to fit each level user, and their specific support needs. The first line of support is targeted at services providers and carriers. Dubber then provides second and third lines of support to clients through the service provider.

Our online Support Center enables service providers to open a case online, send us the necessary information for your existing case, check the status of your open case, view the Dubber platform status and view the Dubber knowledge base, forums and FAQs. For additional assistance, contact your Dubber Account Manager.

Does Dubber provide local support?

Dubber has a global reach, with offices all around the world and headquarters in Melbourne, Australia and London, United Kingdom. Dubber support is provided for our users largely through our two office headquarters. Dubber’s support team of industry experts can provide support services to customers located anywhere in the world, and pride ourselves on being highly reactive.

If you would like to contact us for assistance or inquiries, please check our Dubber Support page for answers to commonly asked questions, or fill in our Contact form for the fastest and quickest response from our industry experts if you cannot find the answer you are looking for.

Do you inform us of maintenance and upgrade to the platform?

Dubber provide a minimum of 20 business days notice for maintenance and upgrade plans.  These notifications are sent via email and include full release notes of the up and coming release, and also information on any downtime on the system, if required due to the upgrade type.

How can I get an update to my support ticket?

Support ticket updates will be via email notification, however if you have created a login to the support portal, at ‘support.dubber.net’ you can check up on your ticket at any time. We also offer support options ranging from standard support with access to the support desk in business hours, all the way to 24/ 7 support desk access.

Do you provide access to white papers and use cases?

We provide an array of use cases, white papers and training documentation via our collateral hub once you are a live Dubber customer, all of which is available to be white labeled.

How do I contact Dubber’s support?

If you are experiencing problems with any aspects of Dubber’s technical platform, you can find the solution to most common problems and errors on our Support page.

If, after browsing the Support page, you are still having a technical problem or can’t find an answer to the question you are looking for, you can contact us for help instead, and one of our industry experts will be in touch with you shortly.

Get in touch by submitting a form on our Contact Us page for the fastest and most effective response.

Have we answered your question?

Dubber brings flexibility and affordability to an industry that was once constrained by bulky on-premise equipment, hefty CapEx investments and limited storage.Dubber brings flexibility and affordability to an industry.

Talk to us