Adding value to Service Providers

Unified Communications

Unified Communications (UC), allows for the integration of multiple communication methods within a business allowing them to ‘talk to each other’ in one system.

Mobile

Mobile or cellular networks allow for wireless telephony and data transmission via a connected device. Each device has its own Mobile Subscriber Integrated Services Digital Network number (MSISDN) or phone number to identify it within the area and/or network.

Inbound/Toll Free

Inbound/Toll Free services are used to provide a single number for users to dial which may terminate at one of a number of centres. Calls are charged to the receiver rather than the originator and allow the implementation or IVR’s to point calls to a particular queue or location.

SIP Trunking

SIP Trunking enables the end point of a Phone Branch Exchange (PBX) to send and receive calls via the internet instead of via traditional wires. SIP Trunking allows for additional services such as video or desktop sharing unlike traditional copper lines.

Public Switched Telephone Network (PSTN)

PSTN is telephony provided by traditional copper wires connecting homes and businesses via a local exchange.

Cisco BroadWorks

Cisco BroadWorks is a carrier-grade software platform for optimized performance and scale. BroadWorks is hosted by service providers to deploy cloud calling from a common network platform over any type of network architecture.

Cisco Broadcloud

BroadCloud is a global platform hosted by Cisco that lets service providers deploy a full suite of calling and collaboration applications. Applications can be scaled to meet the needs of enterprises, no matter what size or industry.

Cisco HCS (Hosted Collaboration Solution)

Cisco Hosted Collaboration Solution (HCS) is a next-generation UC and collaboration platform for service providers who want to offer unique Cisco collaboration technologies using hosted and managed models.

Cisco – CUCM (Unified Communication Manager)

Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management, allowing for collaboration infrastructure for voice and video calling, messaging, and mobility.

Cisco Broadworks Call Center

Cisco BroadWorks Call Center is an integrated, full-featured, hosted solution for managing customer contacts with all the advanced voice and multimedia applications of BroadWorks.

Ericsson

Ericsson IP Edge routers deliver multi-form factor high-performance and extra-scalable gateways for mobile, fixed and Wi-Fi subscribers and provide advanced integration capabilities with Dubber.

Amazon Connect

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at lower costs.

Microsoft

Skype for Business and Microsoft Teams Cloud Voice enable Office 365 users the ability to replace traditional PBX. 

Oracle SBC (Session Border Controller)

Satisfies all session border control requirements for fixed line, mobile (VoLTE), and OTT service providers, enabling trusted interactive and secure VoIP communications across network borders.

AudioCodes SBC (Session Border Controller)

AudioCodes’ Mediant session border controllers (SBCs) deliver seamless connectivity, enhanced security and quality assurance for enterprise and service provider VoIP networks.

Ribbon SBC (Session Border Controller)

Ribbon solutions provide fixed and mobile operators, cable providers, MSOs, ISPs, interconnect and wholesale carriers to differentiate products, applications and services for their business and consumer customers.

Open Source

Open source Asterisk, FreeSWITCH, Kamailio and openSIPS are just a few of the open source platforms used by both service providers and enterprise, delivering telephony products to millions of users globally.

Metaswitch

Cloud-native virtual network functions that are designed from the ground up to run on commodity hardware in private, public and hybrid clouds.

Platform as a Service (PaaS)

Offered as a PaaS, Dubber can be white labelled and integrated into service providers own service offering, strengthening propositions and creating new revenue streams. Our mobile app and meeting recorder are also available to be white labelled at no additional cost.

Software as a Service (SaaS)

Available via monthly subscription, service providers customers can connect to Dubber directly where Dubber handles onboarding and billing of customers. This model is typically the fastest way to make our services available to service providers customers. Read more

Cloud Edge

Dubber’s Cloud Edge provides flexible connectivity for service providers. Cloud Edge both manages connectivity to the Dubber Cloud Recorders and also manages scale, redundancy / high availability and security for all connections.

Cloud Recorder

As a true native cloud platform, our Cloud Recorders are global and store data in the region in which it was generated. With no hardware, service providers can provision call recording quickly and easily, without upfront CapEx investment from your customers.

Storage

Dubber offers storage plans to meet the needs of service providers and their customers ranging from months to years allowing customers to meet their regulatory obligations as well as to store and use for customer experience and resolution issues.

Connectivity

Dubber offers multiple methods of connectivity for service providers, including dedicated direct network connections in over 120 data centres across more than 30 countries. In addition to direct connect, Dubber also offer providers the ability to use existing cloud interconnects or IPSEC VPN services to connect with us.

Lab

The Dubber Lab provides SIPREC users the ability to test deployment, development, support and management of Dubber within a designated safe environment. Isolated from the Dubber Production Environment, Lab allows users to test our services without the risk of impacting production recording.

Security

As as native cloud platform, Dubber has been designed to provide maximum functionality in the most secure way possible, leveraging cutting edge ‘cloud architecture’ technologies.  These include encryption of data both in transit and at rest, secure network interconnections to service providers, extensive audit and logging and granular permissions to secure multi tenant data stores.

High Availability

Our platform has been designed to ensure that from data capture through to storage, it is logically and geographically replicated to provide an unprecedented level of availability.

Transcribe

Transcription is the foundation of all AI services including Sentiment, Tone and Notifications. Transcription allows for easy key word search to locate call recordings  and even allow users to click on the word and jump to the part of the call where that word was spoken.

Sentiment

Building on Dubber AI, call Sentiment is measured and given a positive, neutral or negative score both by sentence and of the overall call. At a glance, identify where calls became negative and skip to the relevant part of the recording. Sentiment means no longer needing to listen to calls to understand how customers are feeling.

Tone

Identified through language spoken on a call, Tone is added to a call to identify the emotions throughout the call. Displayed as a graph, Tone adds an additional layer of data to deeply understand the interactions on a call.

Notifications

Notifications really bring Dubber AI to life. Notifications can alert nominated individuals in an organization if a call has had a negative sentiment rating allowing them the opportunity to improve customer experience. Notifications are your customers’ secret weapon in churn reduction.

Web

The Dubber Portal allows users to log in, view calls, set hierarchies and user access levels along with viewing meta data and Dubber AI features including sentiment and tone. From the portal users can also securely share links to stream calls without needing to share any files or create new access.

Mobile

The Dubber mobile app is available for service providers to white label, giving customers access to their calls while on the go. Additionally our Meeting Recorder comes with the app at no cost, allowing users to record meetings and store them securely in the cloud, just like their calls. Dubber AI is also available with Meeting Recorder.

API

Dubber’s RESTful API enables companies of all sizes to realize the value of their call recording assets. In addition to accessing recordings and data through the Dubber Portal, the Dubber API enables access to recordings and data within existing business applications.