Understanding Your Highlights
Highlights provide a simple and powerful way to spot important changes in your recorded conversations.
Our AI detects when key metrics, such as complaint levels or sales success, deviate by 10% or more compared to the same day over the past five weeks.
This allows you to quickly identify trends—whether it’s an increase in complaints that requires action or a sales tactic that’s proving successful—so you can focus your attention where it’s needed most.
Track Your Performance
Track your performance over a 6-month period using our visual tools, allowing you to benchmark current results against recent history.
This helps you spot long-term trends, assess whether issues are ongoing or improving, and make data-driven decisions to guide your strategy and resource allocation effectively.
Maximize Value
To maximize the value, we recommend regularly logging into the Dubber Platform to stay informed about significant changes and listen to calls from dates highlighted to gain context and deeper insights.
Unlock the Full Potential of Conversation Intelligence
Take your insights to the next level by upgrading to Dubber Insights.
Why Upgrade?
- Explore the “WHY” behind your call data and gain a deep, contextual understanding of all customer interactions.
- Access instant, AI-generated conversation summaries.
- Navigate discussions effortlessly with smart chapter breakdowns.
- Understand emotional dynamics through sentiment analysis.
- Identify trending topics automatically.
- Many other AI capabilities available.
Experience the difference – contact us now and we will be in touch to demonstrate to you the full potential of our platform.