Transform customer experience through intelligence

Real-time customer experience data from every conversation provides a vital lens into what’s working and what isn’t. Resolve disputes faster based on what was said. Enhance customer data sets with an accurate record of conversations.

End not knowing.

 

Customer Intelligence starts with catching conversations

When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.

 

 

See answers and insights in every conversation:
  • What is our customer sentiment?

  • What are our inbound call trends right now?

  • How satisfied are our customers?

  • What are their pain points?

  • Who performs best in satisfying customers?

  • Did that conversation reflect our sales and service policies?

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

 

Youll do more with dubber | Monitor advice provided | icon | available from
Signals delivered automatically

Let AI do the heavy lifting. Real-time sentiment analysis of every interaction - internal or external. Eliminate the time and cost of third-party research. Keyword and sentiment alerts based on content with trend reporting.

icon | Use conversational data at scale
Dive into conversations and meetings

Conduct keyword search to understand what was said and when. Evidence conversations for order accuracy and dispute resolution.

Youll do more with dubber | Coaching and training
Ramp new employees faster

Easily share your best interactions and conversations to model best practices, content and behaviours.

Youll do more with dubber | Regulatory Compliance
Regulatory compliance

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC). Learn more on Dubber for Compliance.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Resolve disputes

Records of every conversation for proof of agreements. Instantly accessible for quick dispute resolution and remediation. 

Youll do more with dubber | Accelerate discovery
Accelerate investigations

Quickly access conversations, transcriptions and present trends over time. 

icon | use cases | people intelligence | Youll do more with dubber | Boost productivity | availability
Boost productivity

Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to employee records.

Youll do more with dubber | Healthcare | Improve Record Keeping
Real-time interaction and agent insights

Real-time speech analytics on every call, available instantly (positive, negative, neutral). Measure sentiment 
by sentence and call period and categorise by seven key emotions.

75% of conversations will be recorded by 2025

… and these capabilities will enable "the discovery of added organisational value or risk …

Gartner

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

Industries | SMB | Everything you need in one solution | right v2

Built for your customer team

Customer Leaders

Instantly see customer sentiment and performance data. Be flagged of risks and trends in real-time. Gain instant insights into what's working and what's not. Nothing beats being able to listen in.

Managers & Team Leaders

Create an immutable proof of crucial conversations. Upskill teams with accurate recordings, transcriptions, and insights of all interactions. Conduct investigations quickly, easily and accurately. 

Customer Enablement

Instantly generate compelling training and enablement content based on real-world interactions. Boost sales productivity and ramp new hires faster.

Business leaders

See total and team customer sentiment data instantly. Search keywords in real-time to understand what was said, by who, and when.

Learn More

News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

Whitepaper | Six Benefits | Image