Customer Intelligence
Transform customer experience through intelligence
Real-time customer experience data from every conversation provides a vital lens into what’s working and what isn’t. Resolve disputes faster based on what was said. Enhance customer data sets with an accurate record of conversations.
End not knowing.
Customer Intelligence starts with catching conversations
When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.
See answers and insights in every conversation:
What is our customer sentiment?
What are our inbound call trends right now?
How satisfied are our customers?
What are their pain points?
Who performs best in satisfying customers?
Did that conversation reflect our sales and service policies?
You’ll do more with Dubber
Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.
Signals delivered automatically
Let AI do the heavy lifting. Real-time sentiment analysis of every interaction - internal or external. Eliminate the time and cost of third-party research. Keyword and sentiment alerts based on content with trend reporting.
Dive into conversations and meetings
Conduct keyword search to understand what was said and when. Evidence conversations for order accuracy and dispute resolution.
Ramp new employees faster
Easily share your best interactions and conversations to model best practices, content and behaviours.
Regulatory compliance
How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Essential for RG 271, KYC, AML/CTF, GDPR and more.
Resolve disputes
Records of every conversation for proof of agreements. Instantly accessible for quick dispute resolution and remediation.
Accelerate investigations
Quickly access conversations, transcriptions and present trends over time.
Boost productivity
Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to employee records.
Real-time interaction and agent insights
Real-time speech analytics on every call, available instantly (positive, negative, neutral). Measure sentiment by sentence and call period and categorise by seven key emotions.
75% of conversations will be recorded by 2025
… and these capabilities will enable "the discovery of added organisational value or risk …
Everything you need in one solution
Dubber is the first fully integrated and affordable solution.
Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.
Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.
Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.
AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.
Open API integrates data easily to big data sets and applications. Create and automate workflows.
Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.
Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.
Custom notifications alert you to keywords mentioned in a conversation.
Real-time search to access data in seconds versus SQL queries taking hours.
Report out-of-the-box and easily integrate with dashboards.
Built for your customer team
Customer Leaders
Instantly see customer sentiment and performance data. Be flagged of risks and trends in real-time. Gain instant insights into what's working and what's not. Nothing beats being able to listen in.
Managers & Team Leaders
Create an immutable proof of crucial conversations. Upskill teams with accurate recordings, transcriptions, and insights of all interactions. Conduct investigations quickly, easily and accurately.
Customer Enablement
Instantly generate compelling training and enablement content based on real-world interactions. Boost sales productivity and ramp new hires faster.
Business leaders
See total and team customer sentiment data instantly. Search keywords in real-time to understand what was said, by who, and when.
Like to learn more?
Whitepaper
The step-by-step guide to achieving compliant conversations
Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.