Real-time customer experience data from every conversation provides a vital lens into what’s working and what isn’t. Resolve disputes faster based on what was said. Enhance customer data sets with an accurate record of conversations.
End not knowing.
When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.
What is our customer sentiment?
What are our inbound call trends right now?
How satisfied are our customers?
What are their pain points?
Who performs best in satisfying customers?
Did that conversation reflect our sales and service policies?
We're able to fight disputes now that we have the evidence to back us up. Dubber gives us the opportunity to upskill the team to improve the service we offer clients
Dubber has been a great blessing for A&E Auto Glass because we are able to listen to calls for quality and training purposes.
Dubber has also allowed us to take our training to new heights with the ability for managers to listen to more calls and also the ability to share calls with agents so they can find areas to improve in their performance. Highly recommend it!
Dubber has been fantastic! Easy to use and reliable. I highly recommend you try it. It is worth every penny!
Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.
Let AI do the heavy lifting. Real-time sentiment analysis of every interaction - internal or external. Eliminate the time and cost of third-party research. Keyword and sentiment alerts based on content with trend reporting.
Conduct keyword search to understand what was said and when. Evidence conversations for order accuracy and dispute resolution.
Easily share your best interactions and conversations to model best practices, content and behaviours.
How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC). Learn more on Dubber for Compliance.
Records of every conversation for proof of agreements. Instantly accessible for quick dispute resolution and remediation.
Quickly access conversations, transcriptions and present trends over time.
Give time back to your team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to employee records.
Real-time speech analytics on every call, available instantly (positive, negative, neutral). Measure sentiment by sentence and call period and categorise by seven key emotions.
… and these capabilities will enable "the discovery of added organisational value or risk …
Dubber is the first fully integrated and affordable solution.
Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.
Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.
Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.
AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.
Open API integrates data easily to big data sets and applications. Create and automate workflows.
Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.
Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.
Custom notifications alert you to keywords mentioned in a conversation.
Real-time search to access data in seconds versus SQL queries taking hours.
Report out-of-the-box and easily integrate with dashboards.
Instantly see customer sentiment and performance data. Be flagged of risks and trends in real-time. Gain instant insights into what's working and what's not. Nothing beats being able to listen in.
Create an immutable proof of crucial conversations. Upskill teams with accurate recordings, transcriptions, and insights of all interactions. Conduct investigations quickly, easily and accurately.
Instantly generate compelling training and enablement content based on real-world interactions. Boost sales productivity and ramp new hires faster.
See total and team customer sentiment data instantly. Search keywords in real-time to understand what was said, by who, and when.
Access the latest news, insights and case studies.
The step-by-step guide to achieving compliant conversations.
Compliant Calls & Conversations for Microsoft Teams.
Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.