Revenue up. Leakage down.

Dubber captures your customer interactions across phone, web conferencing, and email. True AI understands what was said in these interactions and delivers insights to help your team win more.

End not knowing what was said, when and where. Accelerate sales productivity and effectiveness by improving training and coaching. Resolve disputes with certainty.

 

Revenue intelligence starts with catching conversations

When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.

See answers and insights in every conversation:
  • Is our messaging being used, and used correctly?

  • What did the customer actually say?

  • What was the sentiment of that presentation?

  • When did they say we’d get the order?

  • What did we agree to?

  • Is our marketing resonating?

Record. Replay. Reveal.

You’ll do more with Dubber

Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.

 

icon | Use conversational data at scale
Modernise call centres and remote agents

Unify conversations from every application and device - and every medium. Instantly connect to CRM and business dashboards. Eliminate legacy call recording costs.

Youll do more with dubber | Monitor advice provided | icon | available from
Real-time market insights and signals

Conduct keyword research to understand what solutions are most sought after by customers. Leverage insights from conversations about your customers, products, and transaction data to attract new customers within existing markets and establish better sales propositions. Discover missed revenue opportunities.

Youll do more with dubber | Instant risk alerting
Reduce churn

Quickly and easily find out why customers are cancelling accounts and the reasons why. Churn propensity reporting running on every call.

Youll do more with dubber | Boost productivity v2
Boost performance

Discover missed sales opportunities - or where sales are off script or message. Get alerts in real-time on keywords such as ”cancel”, “unhappy”, “you’ve won the order” - no more chasing reps to find out what’s happening.

Youll do more with dubber | Regulatory Compliance
Regulatory compliance

How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Evidence you know your customer (KYC). Learn more on Dubber for Compliance.

Youll do more with dubber | Boost customer engagement & satisfaction
Boost customer engagement & satisfaction

Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.

Youll do more with dubber | Reduce revenue leakage. Resolve disputes.
Reduce revenue leakage. Resolve disputes.

Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.

Youll do more with dubber | Coaching and training
Coaching and training

Clone your best sellers. Showcase best practices to motivate, retain and drive employee performance. 

Youll do more with dubber | Accelerate discovery
Boost productivity

Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.

75% of conversations will be recorded by 2025

… and these capabilities will enable "the discovery of added organisational value or risk …

Gartner

Everything you need in one solution

Dubber is the first fully integrated and affordable solution.

 

  1. Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.

  2. Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.

  3. Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.

  4. AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.

  5. Open API integrates data easily to big data sets and applications. Create and automate workflows.

  6. Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.

  7. Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.

  8. Custom notifications alert you to keywords mentioned in a conversation.

  9. Real-time search to access data in seconds versus SQL queries taking hours.

  10. Report out-of-the-box and easily integrate with dashboards.

Industries | SMB | Everything you need in one solution | right v2

Built for your revenue team

Accelerate sales. Increase conversion rates. Improve customer experience. More repeat customers.

Sales Leaders

Convert more of their pipeline into closed revenue by improving the quality of sales conversations and gaining instant insights into what's working and what's not. Nothing beats being able to listen in.

Marketing Leaders

Gain instant insights into campaign performance and customer experience. AI-enriched analytics, Natural Language Processing and Machine Learning analyse 100% of sales calls, 100% of the time. Know with absolute certainty exactly what messages and campaigns drive customer engagement and conversions in sales calls.

Managers

Dubber Revenue Intelligence enables managers to upskill sales and marketing teams with accurate recordings, transcriptions, and insights of all sales calls and demos.

Sales Enablement

Instantly generate compelling training and enablement content based on real-world interactions. Boost sales productivity and ramp new hires faster.

Sales Teams

Make every call better than the last with real-time reviews. Take back over five hours of time per week by eliminating manual note-taking and updating of CRM records.

Ready for a demo?

Discover the difference our world-leading Unified Cloud Call Recording and Voice AI solution can make to your business.

 

 

Inside more of the world’s leading service providers and solutions

Billions of minutes captured from conversations across 150 services providers and solutions. 



 

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Resources for businesses like yours

News & Views

Access the latest news, insights and case studies.

Whitepaper

The step-by-step guide to achieving compliant conversations.

e-Book

Compliant Calls & Conversations for Microsoft Teams.

Whitepaper

The step-by-step guide to achieving compliant conversations

Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.

 

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