Revenue Intelligence
Revenue up. Leakage down.
Dubber captures your customer interactions across phone, web conferencing, and email. True AI understands what was said in these interactions and delivers insights to help your team win more.
End not knowing what was said, when and where. Accelerate sales productivity and effectiveness by improving training and coaching. Resolve disputes with certainty.
Revenue intelligence starts with catching conversations
When you can catch conversations from any source you’ll know what was said, when it was said, wherever it was said. And you’ll be able to do it for the cost of a couple of coffees per week, per employee.
See answers and insights in every conversation:
Is our messaging being used, and used correctly?
What did the customer actually say?
What was the sentiment of that presentation?
When did they say we’d get the order?
What did we agree to?
Is our marketing resonating?
Record. Replay. Reveal.
You’ll do more with Dubber
Unlock the power of conversational data at scale from every end-point. The applications of Dubber are virtually limitless.
Modernise call centres and remote agents
Unify conversations from every application and device - and every medium. Instantly connect to CRM and business dashboards. Eliminate legacy call recording costs.
Real-time market insights and signals
Conduct keyword research to understand what solutions are most sought after by customers. Leverage insights from conversations about your customers, products, and transaction data to attract new customers within existing markets and establish better sales propositions. Discover missed revenue opportunities.
Reduce churn
Quickly and easily find out why customers are cancelling accounts and the reasons why. Churn propensity reporting running on every call.
Boost performance
Discover missed sales opportunities - or where sales are off script or message. Get alerts in real-time on keywords such as ”cancel”, “unhappy”, “you’ve won the order” - no more chasing reps to find out what’s happening.
Regulatory compliance
How you record is as vital as what you record. Record and transcribe every client conversation to meet compliance mandates and respond instantly to audits and investigations. AI does the work to quickly surface risks and suspicious behaviours. Essential for RG 271, KYC, AML/CTF, GDPR and more.
Boost customer engagement & satisfaction
Gain real-time insights into customer satisfaction and sentiment to improve the customer experience and enable fast responses to reduce churn and retain clients. Eliminate costly third-party research.
Reduce revenue leakage. Resolve disputes.
Records of every client conversation for proof of orders or advice, get alerted when clients complain - instantly accessible for quick dispute resolution and remediation.
Coaching and training
Clone your best sellers. Showcase best practices to motivate, retain and drive employee performance.
Boost productivity
Give time back to your sales team by eliminating inaccurate and time-wasting manual note-taking. Instead, transcribe every call and meeting and automatically attach them to Salesforce records.
75% of conversations will be recorded by 2025
… and these capabilities will enable "the discovery of added organisational value or risk …
Everything you need in one solution
Dubber is the first fully integrated and affordable solution.
Inside the world's most popular applications and services - available on over 150 services worldwide - mobile, video, SIP, chat and more.
Unified in the Voice Intelligence Cloud - access and review all your data in one place through the Dubber App and Portal.
Voice to text transcription. Turn every conversation into data and readable transcriptions connected to the audio and video file.
AI-enriched sentiment and tone analysis for instant staff and student insights - categorise calls against seven emotions.
Open API integrates data easily to big data sets and applications. Create and automate workflows.
Compliant capture and data management. Secure data, manage access, set retention periods. Secure and compliant with global privacy and data sovereignty standards.
Advanced and scalable storage. Unlimited retention periods. Legal hold and discovery. Permission-based data sharing, download and export.
Custom notifications alert you to keywords mentioned in a conversation.
Real-time search to access data in seconds versus SQL queries taking hours.
Report out-of-the-box and easily integrate with dashboards.
Built for your revenue team
Accelerate sales. Increase conversion rates. Improve customer experience. More repeat customers.
Sales Leaders
Convert more of their pipeline into closed revenue by improving the quality of sales conversations and gaining instant insights into what's working and what's not. Nothing beats being able to listen in.
Marketing Leaders
Gain instant insights into campaign performance and customer experience. AI-enriched analytics, Natural Language Processing and Machine Learning analyse 100% of sales calls, 100% of the time. Know with absolute certainty exactly what messages and campaigns drive customer engagement and conversions in sales calls.
Managers
Dubber Revenue Intelligence enables managers to upskill sales and marketing teams with accurate recordings, transcriptions, and insights of all sales calls and demos.
Sales Enablement
Instantly generate compelling training and enablement content based on real-world interactions. Boost sales productivity and ramp new hires faster.
Sales Teams
Make every call better than the last with real-time reviews. Take back over five hours of time per week by eliminating manual note-taking and updating of CRM records.
Ready for a demo?
Discover the difference our world-leading Unified Cloud Call Recording and Voice AI solution can make to your business.
Inside more of the world’s leading service providers and solutions
Billions of minutes captured from conversations across 150 services providers and solutions.
Resources for businesses like yours
Whitepaper
The step-by-step guide to achieving compliant conversations
Learn how Unified Call Recording can help organisations meet compliance mandates with this ultimate checklist guide to compliant conversations.