Dean is a qualified mechanic who owns and runs an auto repair and service garage in the suburbs. He has a receptionist and two other qualified mechanics and splits his time between working on cars and business administration.
With a busy appointment book, some of the daily tasks they face include:
With call recording and voice AI, Dean can:
With a cost-effective and secure call capture solution available via a SaaS model, auto repair and service centers have the reassurance that they have accurate and secure records of staff and customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time that might be spent making follow-up calls. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into customer interactions. Keywords can be tracked to monitor which parts should be ordered to stay ahead of customer demand.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
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