Automotive Repairs Use Case (Retail)

Profile

Dean is a qualified mechanic who owns and runs an auto repair and service garage in the suburbs. He has a receptionist and two other qualified mechanics and splits his time between working on cars and business administration.

Challenges

With a busy appointment book, some of the daily tasks they face include:

The receptionist juggling calls and customer interactions, often at the same time

Taking customer payments when collecting their vehicle

Placing orders for parts with suppliers and ensuring they’re delivered on time

The mechanics walking the customers through the service repair before payment to confirm what work has been completed

Solution

With call recording and voice AI, Dean can:

Refer to a call transcript to confirm what was discussed with the customer

Be alerted when a customer’s experience becomes negative and learn from those that were positive

Replay calls at any time to ensure customers are being correctly advised of additional works and costs

Confirm order details and delivery with suppliers

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, auto repair and service centers have the reassurance that they have accurate and secure records of staff and customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time that might be spent making follow-up calls. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into customer interactions. Keywords can be tracked to monitor which parts should be ordered to stay ahead of customer demand.

Auto repair and service centers have the reassurance that they have accurate and secure records of staff and customer conversations.

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Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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