Phoebe runs a popular food chain, with several outlets. Business has been steadily increasing and her staff are constantly busy seating customers and taking more bookings and orders over the phone.
Phoebe often wishes she could review the calls of her cafés to better understand the issues and improvements that can be made to the customer experience. Phoebe needs to find an efficient way of operating while maintaining a high level of service to avoid problems such as:
With unlimited storage, no CapEx or on-site equipment required, Phoebe can easily and quickly implement call recording and voice AI to improve team efficiency and the customer experience. With call recording and voice AI, Phoebe can:
With a cost-effective and secure call capture solution available via a SaaS model, managers or owners can ensure they maintain an excellent reputation, and quality customer service and order fulfilment — with a quick replay confirming details and saving time on follow-up calls. With voice AI, managers or owners can be alerted to customer complaints — prompting them to review and follow up to maintain excellent relationships with their patrons. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into customer interactions.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
Get in contact today to learn about how owners and managers can achieve operational efficiency and cost-saving benefits, and deliver better customer service to patrons, by using a cloud call recording solution.Talk to us today
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