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Cloud Call Recording and Voice AI For Hospitality (Cafes And Restaurant)

Whether you’re a local independent café or restaurant, or have multiple locations, owners and managers can achieve operational efficiency and cost-saving benefits, and deliver better customer service to patrons, by using a cloud call recording solution.

Profile

Phoebe runs a popular food chain, with several outlets. Business has been steadily increasing and her staff are constantly busy seating customers and taking more bookings and orders over the phone.

Challenges

Phoebe often wishes she could review the calls of her cafés to better understand the issues and improvements that can be made to the customer experience. Phoebe needs to find an efficient way of operating while maintaining a high level of service to avoid problems such as:

Reservations being missed
Items missing from orders
Customers not receiving their order
Customers arriving to collect orders that aren’t ready or have been forgotten

Solution

With unlimited storage, no CapEx or on-site equipment required, Phoebe can easily and quickly implement call recording and voice AI to improve team efficiency and the customer experience. With call recording and voice AI, Phoebe can:

Identify calls with negative sentiment to understand what went wrong
Identify trends, such as higher call volume and order errors
Set an alert to be notified of customer complaints
Easily search for calls based on keywords to confirm customer orders at any time

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, managers or owners can ensure they maintain an excellent reputation, and quality customer service and order fulfilment — with a quick replay confirming details and saving time on follow-up calls. With voice AI, managers or owners can be alerted to customer complaints — prompting them to review and follow up to maintain excellent relationships with their patrons. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into customer interactions.

With voice AI, managers or owners can be alerted to customer complaints — prompting them to review and follow up to maintain excellent relationships with their patrons.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case

Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

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Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case

Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

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Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)

Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

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Inspired by this use case?

Get in contact today to learn about how owners and managers can achieve operational efficiency and cost-saving benefits, and deliver better customer service to patrons, by using a cloud call recording solution.

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