Cloud Call Recording and Voice AI For Hospitality (Cafes And Restaurant)

Whether you’re a local independent café or restaurant, or have multiple locations, owners and managers can achieve operational efficiency and cost-saving benefits, and deliver better customer service to patrons, by using a cloud call recording solution.

Profile

Phoebe runs a popular food chain, with several outlets. Business has been steadily increasing and her staff are constantly busy seating customers and taking more bookings and orders over the phone.

Challenges


Phoebe often wishes she could review the calls of her cafés to better understand the issues and improvements that can be made to the customer experience. Phoebe needs to find an efficient way of operating while maintaining a high level of service to avoid problems such as:

Reservations being missed
Items missing from orders
Customers not receiving their order
Customers arriving to collect orders that aren’t ready or have been forgotten

Solution


With unlimited storage, no CapEx or on-site equipment required, Phoebe can easily and quickly implement call recording and voice AI to improve team efficiency and the customer experience. With call recording and voice AI, Phoebe can:

Identify calls with negative sentiment to understand what went wrong
Identify trends, such as higher call volume and order errors
Set an alert to be notified of customer complaints
Easily search for calls based on keywords to confirm customer orders at any time

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, managers or owners can ensure they maintain an excellent reputation, and quality customer service and order fulfilment — with a quick replay confirming details and saving time on follow-up calls. With voice AI, managers or owners can be alerted to customer complaints — prompting them to review and follow up to maintain excellent relationships with their patrons. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into customer interactions.

With voice AI, managers or owners can be alerted to customer complaints — prompting them to review and follow up to maintain excellent relationships with their patrons.

Service Provider Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Feature Page.

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