Cleo runs a clothing store, and has recently opened a second location, that stocks ready to wear options as well as made to order. She has four full-time staff members between both stores and a few casuals to cover busy times. She takes inquiries and orders over the phone and online every day and likes to take a personal approach with her customers.
Writing accurate notes can be difficult when capturing customer orders over the phone. When Cleo is out, her staff take as many details as they can about each customer’s order or inquiry. As an owner-operator, Cleo has some challenges:
With call recording and voice AI, Cleo can:
With a cost-effective and secure call capture solution available via a SaaS model, clothing retailers have the reassurance that they have accurate and secure records of customer conversations. Recording calls helps to ensure quality customer service, with a quick replay confirming details and saving time that might be spent making follow-up calls. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment: providing greater insight into customer interactions. Keywords can be tracked to monitor which products and fabrics should be ordered to stay ahead of customer demand.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.
Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.
Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.
Please wait while you are redirected to the right page...