Intelligent contact centre cloud call recording

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

Profile

Whether you have one agent or one thousand, we can offer scalable, secure storage that allows immediate access to calls: no matter how many are recorded. With no minimums, we can support small businesses as they grow from start-ups to large enterprises.

Challenges


Charlie has a small business with only a few staff members who answer the phones. With no budget for CapEx spending, a sophisticated contact centre solution seems out of reach. Charlie would love to record customer calls to learn more about their needs and how to improve the business, but can’t afford to buy expensive on-premise equipment or employ any technical staff to manage the solution.

Charlie has no way to access the data held within customer calls
It’s difficult to predict how much storage the company might need, or how long they might want to store calls for
There’s currently no way to refer back to what a customer has said over the phone
Charlie worries the company won’t be able to meet minimum requirements for a call recording solution

Solution


We have a contact centre product to suit every budget. Our call recording services are easy to set up and are designed to scale alongside a growing business, with no worries about running out of space. Recordings are instantly available and our platform has elastic search capabilities; allowing you to search every single one of your calls, no matter how long ago they were recorded. Our products are all available on a subscription-per-user basis, with no minimum requirements.

Secure, scalable, reliable storage
Instant access to recorded calls
Teams can easily share important calls with the colleague best suited to assist
Calls can be tagged for organisation and easy categorisation
No minimum requirements

Conclusion


Our solutions are designed with small businesses in mind. With no restrictions and no up-front investment required, now even the smallest businesses can access the same contact centre functionality as a large enterprise.

Sophisticated contact centre functionality is no longer reserved for big business. Our services are designed for businesses of all sizes, no matter how small.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case

Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case

Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)

Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

Want to know more about contact centre call recording?

Whether your contact centre is one or one thousand strong, our call recording can adapt to your needs. Talk to us today to find out how to get started.

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