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Cloud Call Recording and Voice AI For Healthcare (Dental Practice)

Running a dental practice requires patience, dedication and commitment to manage staff, provide high quality care to patients, and keep things running efficiently.

Profile

Michael owns a dentistry practice, offering preventative, cosmetic and restorative dentistry services. The practice receives a lot of calls from new and existing patients for inquiries and appointments.

Challenges

Michaels team are busy with administration tasks and answering calls meaning:

Receptionists can forget whether an appointment has been confirmed
There can be confusion involving customer or dental orders
Changes to appointments are not amended on the schedule
Appointment disputes arise

Solution

With call recording and voice AI Micheal and his team can:

Replay recorded calls to confirm the appointment date and time
Refer to a call recording or transcript if there is a dispute with a patient or supplier
Transcribe calls to maintain detailed patient notes including all important information
Securely share calls with the dentist to understand the treatment a patient will require

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, patients. Additionally, voice AI can transcribe calls, analyze content and rate caller sentiment, providing greater insight into patient calls and required treatment.

Cost-effective and secure call capture solution available via a SaaS model, allows healthcare providers can reduce their risk, monitor processes and patient service, and eliminate errors in communication.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Contact Centre use case
Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

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Dubber Call Recording Business Use Case: Integrating With CRM Applications Use Case
Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

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Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

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Inspired by this use case?

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