Cloud Call Recording And Voice AI For Financial institutions

Financial institutions are some of the most heavily regulated, risk adverse entities in the world. Accentuated by the Global Financial Crisis, financial services regulations in many countries have tightened creating new compliance obligations not only with the storing and management of sensitive data, but also advice given to new and existing clients. Cloud call recording and voice AI can help meet these obligations whilst reducing time spent on admin.

Profile

Steve is a senior financial advisor in a leading financial institution. His day is spent talking to clients about their financial objectives and risk tolerance and recommending an appropriate financial planning strategy. To excel in a tightly regulated role, Steve has a team of advisors that review client accounts, analyze financial data, prepare and interpret financial documents and maintain client relationships.

Challenges

A large number of these tasks and transactions take place through phone calls every day. This inevitably brings some risks to Steve and his team. These risks and challenges include:

Complying with relevant regulations

Disputes over advisor fees

Disputes regarding financial and investment advice being misleading or negligent

Reducing risk and fraud both internally and externally

Solution

With call recording and voice AI, Steve and his team can:

Record and automatically transcribe calls for dispute resolution

Record calls for regulatory compliance and transaction verification

Review calls to identify potential opportunities to improve processes and productivity

Easily search for calls via keyword, metadata and more just like searching for an email

Conclusion

With a cost-effective and secure call capture solution available via a SaaS model, financial institutions can reduce risk, monitor processes and eliminate errors in details and communication. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations and, most importantly, clients. Additionally, voice AI can transcribe calls, analyze content to gain further understanding of market trends and be alerted to caller sentiment, providing greater insight into client calls; enabling advisors to plan for customer advice and adjust their service portfolio accordingly.

Voice AI can transcribe calls, enabling advisors to plan for customer advice and adjust their service portfolio accordingly.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Contact Centre use case

We know the common challenges of deploying call recording to a contact centre, which is why we removed the barriers that come between small businesses and the benefits of recording their calls.

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Integrating With CRM Applications Use Case

Learn how Dubber’s recording platform works seamlessly with your tools and applications to ensure compliance and regulation are met whilst driving greater focus on customer experience.

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Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

Read Use Case

Inspired by this use case?

Want to learn how voice AI can transcribe calls, analyze content and alert you to caller sentiment, enabling advisors to plan for customer advice?

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