Cloud Call Recording and Voice AI For Hotels

Whether you’re a hotel or a boutique B&B - customer service, communication and data should be your most important considerations. Knowing how guests feel throughout their stay can be crucial to enhancing their experience and managing online reputation.

Profile

Chris is a hotel manager, working for a leading hotel operator with multiple properties globally. During the peak season, Chris has extra staff managing the phone system for bookings and inquiries and staff at front desk attending to guests to get them checked in and into their rooms quickly for a seamless guest experience.

Challenges


Some of the challenges Chris and his team come across include:

Guests not happy with standard room inclusions
High volumes of internal calls from guests asking about guest services and facilities
Guest disputes with credit card charges
Incorrect room service order or not delivered to the guest

Solution


Chris has a wealth of unique guest insights at his disposal to make innovative and informed decisions into guest intent and desire. With call recording and voice AI, Chris can:

Identify trends and common request such as the location of amenities and provide clearer information upfront to the guest to reduce calls
Be alerted to guest sentiment, providing greater insight into guest calls
Refer to call recording or transcripts to confirm what guests are asking for that the property does not yet offer
Review guest calls for any specific requests that can be forwarded to the relevant department, to ensure everything is implemented to satisfy the guest

Conclusion


With a cost-effective and secure call capture solution available via a SaaS model, hotel management can identify the needs, aspirations, intentions, and perceptions required to develop critical services and products for guests. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations, unexpected variables inherent with each unique call and, most importantly, guests, providing a full end-to-end customer service experience from the initial call through to guest departure.

With a cost-effective and secure call capture solution available via a SaaS model, hotel management can identify the needs, aspirations, intentions, and perceptions required to develop critical services and products for guests.

Use Cases

Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.

Dubber Call Recording Business Use Case: Financial Institutions Use Case (Financial Services)
Financial Institutions Use Case (Financial Services)

Learn about how financial institutions and advisors can comply with relevant regulations with a call capture and voice AI solution that provides risk prevention and fraud protection.

Dubber Call Recording Business Use Case: Educational Institutions Use Case (Education)
Educational Institutions Use Case (Education)

Learn how educational institutions can monitor processes and eliminate errors in details and communication with a cloud-based call capture service.

Dubber Call Recording Business Use Case: Clothing Retailer Use Case (Retail)
Clothing Retailer Use Case (Retail)

Learn how clothing stores can gain competitive advantage by recording their calls for accurate and secure records of customer conversations and stock orders.

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