Chris is a hotel manager, working for a leading hotel operator with multiple properties globally. During the peak season, Chris has extra staff managing the phone system for bookings and inquiries and staff at front desk attending to guests to get them checked in and into their rooms quickly for a seamless guest experience.
Some of the challenges Chris and his team come across include:
Chris has a wealth of unique guest insights at his disposal to make innovative and informed decisions into guest intent and desire. With call recording and voice AI, Chris can:
With a cost-effective and secure call capture solution available via a SaaS model, hotel management can identify the needs, aspirations, intentions, and perceptions required to develop critical services and products for guests. Cloud call recording can be deployed immediately to satisfy the phone-based record keeping needs of operations, unexpected variables inherent with each unique call and, most importantly, guests, providing a full end-to-end customer service experience from the initial call through to guest departure.
Dubber has a wide cross section of compliance and security features designed to give you peace of mind. To view Dubber's entire call recording feature suite, visit our Use Cases.
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